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Validation Gone Haywire: A Laptop with Sudden-Onset Identity Issues RRS feed

  • Question

  • Yesterday, after having serious issues booting my windows 7 laptop (the initial screen would repeatedly hang), I finally made it through to my OS after running startup repair and a memory integrity utility. I discovered on login, however, that I was locked out of Windows 7, with several error messages popping up on-screen. This alarmed me, as I bought my laptop directly from the Asus store on Amazon and I've owned it for two years with no issues, and I immediately thought I had contracted a pretty horrible virus. I soon learned, though, that the Genuine Microsoft validation site is in fact authentic, and that it for some reason has suddenly come to believe that my OS is not authentic. I scoured forums for hours yesterday and even called the support number, all to no avail. The support professional gave me an iota of hope, though, because he independently verified my Windows 7 Product Key.

    After sleeping on the problem, however, the situation changed yet again in the morning: I'm still locked out of my files,etc because my copy of windows is purportedly invalid, but there are no longer any error messages (most conspicuously absent is the desktop notification labeling my copy of windows counterfeit) and validation tools now verify that my copy of windows is authentic.

    A few interesting details: I'm only locked out of my hard drive C: and I have unimpeded access to the files located in all other hard drives and virtual partitions. This has been bizarrely true even before windows properly validated my machine. Perhaps C: has sustained damage of some sort?

    (Note: I'm still putting this in the validation forums because I'm still locked out of C: due to validation issues, even if the validation tool now validates my copy of windows)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QY6P8-M98WQ-RYY7K
    Windows Product Key Hash: CFf3pkXReWVcAB2pdFqK4NxYO/c=
    Windows Product ID: 00359-OEM-9819206-85694
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9A2A0C25-7023-420A-A934-BC3F9466EC28}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130828-1532
    TTS Error: T:20131230162317820-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A2A0C25-7023-420A-A934-BC3F9466EC28}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RYY7K</PKey><PID>00359-OEM-9819206-85694</PID><PIDType>8</PIDType><SID>S-1-5-21-2818201123-922015511-2698938154</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>G74Sx</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G74Sx.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20110815000000.000000+000</Date></BIOS><HWID>95343307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-192-085694-02-1033-7601.0000-3642013
    Installation ID: 100606538261569385784320839232249016812764229916987395
    Processor Certificate URL: (link redacted because MS forums won't let me use links)
    Machine Certificate URL: (link redacted because MS forums won't let me use links)
    Use License URL: (link redacted because MS forums won't let me use links)
    Product Key Certificate URL: (link redacted because MS forums won't let me use links)
    Partial Product Key: RYY7K
    License Status: Licensed
    Remaining Windows rearm count: 5
    Trusted time: 12/31/2013 12:30:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:31:2013 12:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEACraco3Y57iMK3SKNpHsCGKotSp+MFS5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   _ASUS_  Notebook
      FACP   _ASUS_  Notebook
      DBGP   _ASUS_  Notebook
      HPET   _ASUS_  Notebook
      MCFG   _ASUS_  Notebook
      ECDT   _ASUS_  Notebook
      SLIC   _ASUS_  Notebook
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      ASF!   INTEL    HCG

    Tuesday, December 31, 2013 6:48 PM

Answers

  • You have/had a Trusted Store Tamper:

    TTS Error: T:20131230162317820-

    These are usually caused either by malware, or by over-protective security software.

    The problems you are describing are not caused by Windows being non-genuine - but Windows being non-genuine could be a result of the other problems you are experiencing.

    Your installation is currently showing as genuine - and was validated 10minutes before running the report, so that part of the system is obviously running well, also.

    I think you'd be better to post this in a specialist system repair forum than here - try Windows Community forums here...

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system 

    Include a link back to this thread, and also the results of an SFC /SCANNOW.

    If you pop back here to let us know your new thread, I can keep an eye on it and see if anything grabs at me :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 31, 2013 10:34 PM
    Moderator