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Can I use the email Router if I don't host my own exchange server RRS feed

  • Question

  • I want to make sure I'm not barking up the wrong tree and am looking for options to pursue if I am.  I have recently installed Microsoft Dynamics 4.0 and glanced over the email router setup duing initial install.  I am now fully functional except that, of course, I have no email capabilities.

    Problem:  Our company uses exchange account.  Those accounts are hosted by a third party vendor, so I do not have direct access to the exchange server

    What are my options at this point?  I tried on a whim to install the email router, and received the error:  The Microsoft Exchange MAPI subsystem is not installed on this system.

    I am under the assumption that I won't be able to send email through our exchange servers.  Do I have any other available options?

    Thanks for any help you can provide.
    Tuesday, March 24, 2009 3:13 AM

Answers

  • You have many options. If you are using Microsoft CRM with the Outlook client you can configure each user account to send and receive e-mails using CRM in Outlook and you won't need the Email Router at all. 

    If you are using CRM in the web client only then you must use the Email Router to send and receive e-mails. The Email Router can be installed on any computer - it does not have to be the Exchange Server.  With regard to the MAPI error the relevant software can be installed before the doing the e-mail router from this link:  http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en

    With regard to sending e-mails the E-mail Router does not have to use Exchange, in fact you may configure any outgoing SMTP server available on your network.

    With regard to receiving e-mails there are various options.  Do read through the documents that DMCRM-Fronk refers to.

    • Marked as answer by Jim Glass Jr Thursday, March 26, 2009 8:22 PM
    Tuesday, March 24, 2009 9:17 PM
    Moderator

All replies

  • i2ctech.com,

    Being able to use a hosted Exchange solution, or even a POP3 mail server was one of the big benefits/new features of CRM 4.0.  Take a look at the "Microsoft Dynamics CRM: How to configure the On-premise and Online E-mail Router in different deployment scenarios" document found at the following location:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=8ea05b4e-825a-4db1-ad59-d894aa5ef33e&displaylang=en

    That should probably help get you started.  Jim Wang also has a good post specifically about this topic as well:

    http://jianwang.blogspot.com/2008/07/crm-40-e-mail-router-for-hosted.html

    Between those two links that should hopefully get you taken care of.

    Fronk
    http://dmcrm.blogspot.com
    Tuesday, March 24, 2009 7:11 AM
  • You have many options. If you are using Microsoft CRM with the Outlook client you can configure each user account to send and receive e-mails using CRM in Outlook and you won't need the Email Router at all. 

    If you are using CRM in the web client only then you must use the Email Router to send and receive e-mails. The Email Router can be installed on any computer - it does not have to be the Exchange Server.  With regard to the MAPI error the relevant software can be installed before the doing the e-mail router from this link:  http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en

    With regard to sending e-mails the E-mail Router does not have to use Exchange, in fact you may configure any outgoing SMTP server available on your network.

    With regard to receiving e-mails there are various options.  Do read through the documents that DMCRM-Fronk refers to.

    • Marked as answer by Jim Glass Jr Thursday, March 26, 2009 8:22 PM
    Tuesday, March 24, 2009 9:17 PM
    Moderator