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Office 2007 Valid for almost a year...until now RRS feed

  • Question

  • SO I bought the Office 2007 from digitalriver last April. Up until now, there has never been any indication it has not been genuine. What's even more peculiar is when I run the diagnostic tool on a different PC (also running Vista), Office comes up genuine. Report from the PC saying it's non genuine: 

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4182D6E7-2F07-4970-A7D2-5F9EBC5D5E14}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4182D6E7-2F07-4970-A7D2-5F9EBC5D5E14}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2724709369-1005109015-1175574602</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ375AA-ABA s3400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20071211000000.000000+000</Date></BIOS><HWID>2F303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65147</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1252008
    Installation ID: 011831707194425882632525081324236835814540424870661811
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEA6GHYhZyuJNRqqJIA8gZu9vL06A38RKxWW/3I9A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM SLIC-CPC
      FACP HPQOEM SLIC-CPC
      HPET HPQOEM SLIC-CPC
      MCFG HPQOEM SLIC-CPC
      SLIC HPQOEM SLIC-CPC
      SSDT HPQOEM SLIC-CPC

    I have read through other threads where people have responded to the error, but I am still a bit confused. Also, I never had a physical disk because it was an extended download, so I am not sure what to do about this....
    Thursday, January 21, 2010 4:31 AM

Answers

  • Hello Fallintomusic,

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. Microsoft recently release the Office Notifier as a Windows Update. You most likely recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-Genuine

      Now, I am Not accusing you or Digital River of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    2) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 10:24 PM
    Tuesday, January 26, 2010 10:24 PM

All replies

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Enterprise 2007 is counterfeit.  It is a Volume License version installed using an invalid, counterfeit product key. 
    Microsoft authorized downloads via DigitalRiver do not offer Volume License versions of Microsoft Office - only Retail versions.  I would suggest contacting DigitaRiver support for assistance.

    Carey Frisch
    Thursday, January 21, 2010 4:46 AM
  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Unfortunately, the installed copy of Microsoft Office Enterprise 2007 is counterfeit.  It is a Volume License version installed using an invalid, counterfeit product key. 
    Microsoft authorized downloads via DigitalRiver do not offer Volume License versions of Microsoft Office - only Retail versions.  I would suggest contacting DigitaRiver support for assistance.

    Carey Frisch
    The strange thing though is in another thread I think you made a suggestion to uninstall/reinstall. I did that and windows marked it as genuine. However, my computer just updated itself today and now it's once again reading that it could be counterfeit. This leads me to think that the update affected how Office is being read.... =/ I am not sure how helpful digital river would being seeing as how I purchase this nearly a year ago and it's only acting up now...
    Thursday, January 21, 2010 10:39 PM
  • Hello Fallintomusic,

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. Microsoft recently release the Office Notifier as a Windows Update. You most likely recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-Genuine

      Now, I am Not accusing you or Digital River of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    2) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, January 26, 2010 10:24 PM
    Tuesday, January 26, 2010 10:24 PM