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Office 2007 Valid for almost a year...until now

Question
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SO I bought the Office 2007 from digitalriver last April. Up until now, there has never been any indication it has not been genuine. What's even more peculiar is when I run the diagnostic tool on a different PC (also running Vista), Office comes up genuine. Report from the PC saying it's non genuine:Diagnostic Report (1.9.0011.0):-----------------------------------------WGA Data-->Validation Status: GenuineValidation Code: 0Cached Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8QWindows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=Windows Product ID: 89578-OEM-7332157-00061Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {4182D6E7-2F07-4970-A7D2-5F9EBC5D5E14}(3)Is Admin: YesTestCab: 0x0WGA Version: Registered, 1.9.9.1Signed By: MicrosoftProduct Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.090803-2339TTS Error:Validation Diagnostic:Resolution Status: N/AWgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: 6.0.6002.16398WGA Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: 2.0.48.0OGAExec.exe Signed By: MicrosoftOGAAddin.dll Signed By: MicrosoftOGA Data-->Office Status: 108 Invalid VLKMicrosoft Office Enterprise 2007 - 108 Invalid VLKOGA Version: Registered, 2.0.48.0Signed By: MicrosoftOffice Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)Default Browser: C:\Program Files\Internet Explorer\iexplore.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->Other data-->Office Details: <GenuineResults><MachineData><UGUID>{4182D6E7-2F07-4970-A7D2-5F9EBC5D5E14}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2724709369-1005109015-1175574602</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KJ375AA-ABA s3400f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20071211000000.000000+000</Date></BIOS><HWID>2F303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65147</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelActivation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895fApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 89578-00146-321-500061-02-1033-6001.0000-1252008Installation ID: 011831707194425882632525081324236835814540424870661811Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: WQD8QLicense Status: LicensedHWID Data-->HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEA6GHYhZyuJNRqqJIA8gZu9vL06A38RKxWW/3I9A==OEM Activation 1.0 Data-->N/AOEM Activation 2.0 Data-->BIOS valid for OA 2.0: yesWindows marker version: 0x20000OEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC HPQOEM SLIC-CPCFACP HPQOEM SLIC-CPCHPET HPQOEM SLIC-CPCMCFG HPQOEM SLIC-CPCSLIC HPQOEM SLIC-CPCSSDT HPQOEM SLIC-CPCI have read through other threads where people have responded to the error, but I am still a bit confused. Also, I never had a physical disk because it was an extended download, so I am not sure what to do about this....Thursday, January 21, 2010 4:31 AM
Answers
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Hello Fallintomusic,
The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. Microsoft recently release the Office Notifier as a Windows Update. You most likely recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-GenuineNow, I am Not accusing you or Digital River of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:
1) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Keyor
2) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, January 26, 2010 10:24 PM
Tuesday, January 26, 2010 10:24 PM
All replies
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From your MGA report:
OGA Data-->Office Status: 108 Invalid VLKMicrosoft Office Enterprise 2007 - 108 Invalid VLK
Unfortunately, the installed copy of Microsoft Office Enterprise 2007 is counterfeit. It is a Volume License version installed using an invalid, counterfeit product key.
Microsoft authorized downloads via DigitalRiver do not offer Volume License versions of Microsoft Office - only Retail versions. I would suggest contacting DigitaRiver support for assistance.
Carey FrischThursday, January 21, 2010 4:46 AM -
From your MGA report:
The strange thing though is in another thread I think you made a suggestion to uninstall/reinstall. I did that and windows marked it as genuine. However, my computer just updated itself today and now it's once again reading that it could be counterfeit. This leads me to think that the update affected how Office is being read.... =/ I am not sure how helpful digital river would being seeing as how I purchase this nearly a year ago and it's only acting up now...
OGA Data-->Office Status: 108 Invalid VLKMicrosoft Office Enterprise 2007 - 108 Invalid VLK
Unfortunately, the installed copy of Microsoft Office Enterprise 2007 is counterfeit. It is a Volume License version installed using an invalid, counterfeit product key.
Microsoft authorized downloads via DigitalRiver do not offer Volume License versions of Microsoft Office - only Retail versions. I would suggest contacting DigitaRiver support for assistance.
Carey FrischThursday, January 21, 2010 10:39 PM -
Hello Fallintomusic,
The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation. The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. Microsoft recently release the Office Notifier as a Windows Update. You most likely recently downloaded and installed the Office Notifer and that is what is notifying you that Office is Non-GenuineNow, I am Not accusing you or Digital River of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:
1) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office. Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Keyor
2) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free". But in fact he/she installed a Pirated Copy. It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Tuesday, January 26, 2010 10:24 PM
Tuesday, January 26, 2010 10:24 PM