So I'm trying to help my grandparents set up a very old computer. However, when I start it up, a message says this copy of windows 7 is not genuine.
I've tried using the command console, running it on administrator and looking online about uninstalling product keys. I did that and then looked on the back of the computer for the product key and tried to install it. It said it couldn't be downloaded. How
can I fix this and be able to install that product key? Why isn't it working in the first place? I dont know how this windows copy isnt genuine in the first place since it came with windows 7. I ran a diagnostic report and this is what came up. I noticed the
product key on the diagnostic isnt the same as the sticker on the back of the computer I have no clue how that happened because again this hasnt been used a long while? How can I fix this computer for them?
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {56EE8F21-13BE-4A00-AB92-8D80B8E0A4C3}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180608-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{56EE8F21-13BE-4A00-AB92-8D80B8E0A4C3}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2686464552-942925466-2468207211</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>444625U
</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6GET17WW(V1.08) </Version><SMBIOSVersion major="2" minor="5"/><Date>20090401000000.000000+000</Date></BIOS><HWID>10A33707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain
Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6G
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12"
Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-3552018
Installation ID: 003164292606042510562406951006870654584694535772679034
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Notification
Notification Reason: 0xC004F07C.
Remaining Windows rearm count: 3
Trusted time: 12/21/2018 7:21:18 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: PASS
Event Time Stamp: 12:19:2018 20:12
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAACAAAAAgABAAEAeqhMDlbten/moTxISHsKELQ+1F9mD27zRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value
OEMTableID Value
APIC PTLTD
APIC
FACP LENOVO
TP-6G
HPET LENOVO
TP-6G
BOOT PTLTD
$SBFTBL$
MCFG LENOVO
TP-6G
SLIC LENOVO
TP-6G
SSDT PmRef
CpuPm
SSDT PmRef
CpuPm
SSDT PmRef
CpuPm
