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Can't run SharedView RRS feed

  • Question

  • I installed SharedView at home on my Vista machine and it ran just fine. However in the office I cannot get it to log in. I can log into my MSN account using my WindowsLive account, no problems. I also looked at some of the other trouble shooting issues in preview threads, but still no luck. I'm running in IE, cert revocation is disabled, and I have auto-detect enabled for proxy.

     

    Any help would be much appreciated.

     

    John O.

     

    My most recent entry in the sharedview log looks like this:

    [MC] 16:56:50:656 GMT [THREAD 1840]  Idea ExpressDialogWindow:Big SmileoModal - End
    [MC] 16:59:41:187 GMT [THREAD 2908]  Angel Log file started: 2007/10/24 16:59:41:187 GMT
    [MC] 16:59:41:187 GMT [THREAD 2908]  Idea Resetting ServerInfo Probe.
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.Array
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.Button
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.Int
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.List
    [MC] 16:59:41:187 GMT [THREAD 2908]  No Protocol registration: placeware.parts.RichString
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.parts.String
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.parts.Tuple
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.express.Express
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 16:59:41:203 GMT [THREAD 2908]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 16:59:41:234 GMT [THREAD 2908]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.11 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 16:59:41:234 GMT [THREAD 2908]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView (Beta)\SharedViewRes_*.dll)
    [MC] 16:59:41:234 GMT [THREAD 2908]  Wilted Flower Trying to load default (English)...
    [MC] 16:59:41:296 GMT [THREAD 2908]  Drinks ExpressMainWindow::createFeatures() - m_session is null, 4 placeholders instances to add
    [MC] 16:59:55:593 GMT [THREAD 4240]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 16:59:55:625 GMT [THREAD 2908]  Idea ExpressDialogWindow:Big SmileoModal - Start
    [MC] 16:59:55:656 GMT [THREAD 2908]  Idea ExpressDialogWindow:SurprisenInitDialog - Cannot contact SharedView, Unable to contact the SharedView service.
    Please try again later.
    [MC] 16:59:57:234 GMT [THREAD 2908]  Idea ExpressDialogWindow:Big SmileoModal - End
    [MC] 17:03:43:890 GMT [THREAD 4856]  Angel Log file started: 2007/10/24 17:03:43:890 GMT
    [MC] 17:03:43:890 GMT [THREAD 4856]  Idea Resetting ServerInfo Probe.
    [MC] 17:03:43:890 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Array
    [MC] 17:03:43:890 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Button
    [MC] 17:03:43:890 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Int
    [MC] 17:03:43:890 GMT [THREAD 4856]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.parts.List
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.parts.RichString
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.parts.String
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Tuple
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.Express
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 17:03:43:906 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 17:03:43:937 GMT [THREAD 4856]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.11 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 17:03:43:937 GMT [THREAD 4856]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView (Beta)\SharedViewRes_*.dll)
    [MC] 17:03:43:937 GMT [THREAD 4856]  Wilted Flower Trying to load default (English)...
    [MC] 17:03:44:015 GMT [THREAD 4856]  Drinks ExpressMainWindow::createFeatures() - m_session is null, 4 placeholders instances to add
    [MC] 17:03:58:843 GMT [THREAD 3316]  Idea (InetUtils) HttpSendRequest returned status code=200
    [MC] 17:03:58:875 GMT [THREAD 4856]  Idea ExpressDialogWindow:Big SmileoModal - Start
    [MC] 17:03:58:890 GMT [THREAD 4856]  Idea ExpressDialogWindow:SurprisenInitDialog - Cannot contact SharedView, Unable to contact the SharedView service.
    Please try again later.
    [MC] 17:04:00:031 GMT [THREAD 4856]  Idea ExpressDialogWindow:Big SmileoModal - End

    Wednesday, October 24, 2007 5:08 PM

Answers

All replies

  • Hello John,

    On your work computer are you using the Beta 2 version from http://get.live.com/betas/sharedview_betas, or the Beta 1 version?  Is there anything unusual about your work network that you can think of?  Thanks.

    Wednesday, October 24, 2007 7:44 PM
  • Kristian, that did the trick--I used your link above and I'm rolling.

     

    You need to talk to the mscom downloads folks, because that's where I got the (obviously outdated) install version. Seems they're still serving up old bits.

     

    Ironically I used to work on LiveMeeting. Cool seeing my product doing new things!

    Wednesday, October 24, 2007 9:52 PM
  •  

    John,

     

    thank you so much for pointing this out. We are working on a resolution at the moment.

     

    Please post to the forum in case you run into any other problems with MS SharedView Beta2.

     

    Thanks

     

    Thursday, October 25, 2007 4:08 PM