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Effective communication with 'the pros" RRS feed

  • Question

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    Playing tag with engineers providing answers so this product works as it is supposed to is not professional. I wish I could respond to my clients in this way, I'd be playing golf all day. Having paid for the program, when will the trial subscription notice stop being a trial subscription notice? I read it will take a few days before this trial notice ends on one of the other postings, it is just about a week. It is still showing trial subscription. Credit card shows paid also. How do I get the One Care to A) Stop with the "at risk" notice? I do not want to download the Service Pak 3. It totally ruined my office desk top. I will choose the updates.  B) I don' t want the automatic updates turned on for the reason just mentioned. C) Where do I see which "potentially serious problems" captured from a scan? .. deleted anywhere??  I'm sure I can find someone else to take my money after a refund, if the service is not up upgraded to resolve these issues. Just ask the Attorney General if he agrees.
    Saturday, July 19, 2008 2:53 AM

Answers

All replies

  • I'm not sure why your trial did not activate after subscribing but to quickly resolve this I suggest uninstalling the trial, run the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then go to - http://onecare.live.com/standard/en-us/install/addcomputerinstall.htm sign in using the Live ID and password used to subscribe and install One Care. Regarding A, B, and C:
    A) Service Pack 3 is a required update. Until it is installed One Care will remain "at risk".

    B) If Automatic Update is not set to automatically download and install updates One Care will remain "at risk"

    C) Open One Care>Change Settings>Logging>Create Support Log. A web page will open, scroll down to virus and spyware scan and view the details. I doubt A or B will change in future releases but C could use some serious improvement. If A and B are unacceptable then One Care is not the right product for you. To obtain a refund please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2 

     

    Saturday, July 19, 2008 3:33 AM
    Moderator
  • Regarding the Service Pack 3, my fear is to re-live the disastrous experience I had with my office desk top after downloading the update.  It cost a few dollars to have it corrected. I had to bring the computer to a tech site to have them uninstall the program. The computer did not operate well at all. Addressing the trial version issue, if I must uninstall, run the clean up, etc. etc. etc.. I don' t understand why this procedure happens over and over and over. Why can't the vendor get it right the first time? If I sound like a whiney consumer.. I am. I am tired of purchasing a program only for it to not be installed correctly, not work, not open, uninstall, reinstall, cancel, and then argue to get my money back. In my business, a customer complaint results in a major dollar fine. Do it enough times and you can go to jail. I wonder if a MAC has this much trouble?

    Saturday, July 19, 2008 2:11 PM
  • I'm sorry you had to pay someone to uninstall Service Pack 3. Microsoft has made available free live support for installation and compatibility issues of SP3 - https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

    The entire purchase/activate/renew process is a major pain point for many One Care users and while I know this is being addressed, improvement in this area is long overdue.

    Saturday, July 19, 2008 2:36 PM
    Moderator
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    After giving both Explorer 7 and One Care a chance to prove itself, finding the support for a refund is not at all helpful. Maybe verbiage such as.. For Refunds CLICK HERE that actually take you to the lines to fill in for the refund would be more effective. The information provided to click takes me to another click that still does not get me a refund. So typical.
    Saturday, July 26, 2008 1:19 PM
  • Bill, to inquire about a refund and cancellation of a subscription to OneCare purchased online, contact customer service - support. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    To inquire about a refund for a retail purchase on North America - 

    http://www.microsoft.com/mscorp/productrefund/refund.asp

     

    And, yes, the process is not made easy. :-(

     

    -steve

    Monday, July 28, 2008 2:10 PM
    Moderator
  • Now that I am being absorbed in to these forums in desprate searches for help I DITTO all said by Bill H and I just can't beleieve the dragged out steps and precedures that "one'' may have to go through to obtain the proper protections for PC's and why the free subscrition process is so complcated. I have siad elsewhere, I am paying a terrible price for "forced" online purchases already (the anti spyware-windowsanit v 08-I see many others are also.  ).Where are phone numbers -- the phone tag plan job seems to be what I want... I could hang out at the pool and just reply --whatever-- I wanted, just to send a poster--somewhere else.. It is a big shame that the install is allowing scna checks and more, but completeing the activation because it won't simply accept the CC info. then charge us later at the end of the trial..

    Monday, July 28, 2008 2:21 PM
  • If you paid for Windows Antivirus 2008, your PC is now infected by spyware. This is a rogue spyware application that tricks you into purchasing and then infects your PC further. If that is on your PC, installing other protection is going to be problematic. Your best bet is to take care of the infection first - 

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    If you have already installed OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Monday, July 28, 2008 3:09 PM
    Moderator
  • Thanks for th einfo as I dont know if I need t or not yet...But we'll see soon as the scan is finished.. Win ANTIV 08 infected me before the OneCare place taht I am in now.... will it remove the malicious bugs??

    Monday, July 28, 2008 3:22 PM
  •  Druci wrote:

    Thanks for th einfo as I dont know if I need t or not yet...But we'll see soon as the scan is finished.. Win ANTIV 08 infected me before the OneCare place taht I am in now.... will it remove the malicious bugs??

    Drucilla, I can't tell you that it will remove all bugs, since I don't know how badly the PC is infected. If the scan is stuck at 90%, that would mean to me that it is working on cleaning up some infections. If the PC remains infected, call the number from my last post for help.

    -steve

    Monday, July 28, 2008 3:34 PM
    Moderator