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WGA fails RRS feed

  • Question

  • WGA check not possible:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: PID is invalid
    Detailed Status: N/A
    Windows Product Key: *****-*****-K773X-2T3GG-GXGD6
    Windows Product Key Hash: TzP3MqyrXH/IaK8+2v2kjEmWeRI=
    Windows Product ID: 55274-640-0720982-23288
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7f0ff1d2-0ce8-4807-947f-2fde621d41c6
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.18.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-61-80004005
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7f0ff1d2-0ce8-4807-947f-2fde621d41c6</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GXGD6</PKey><PID>55274-640-0720982-23288</PID><PIDType>0</PIDType><SID>S-1-5-21-796845957-842925246-1343024091</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Vectra</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>IP.01.08US    </Version><SMBIOSVersion major="2" minor="2"/><Date>20011205000000.000000+000</Date></BIOS><HWID>645439E701846056</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Please help

     

    Friday, March 2, 2007 11:34 PM

Answers

  • Hi Plunder,

     

    we were wondering if you have had a chance ot confirm the case number you gave us previously. We are unable to locate it currently. If you could confirm the number is in fact correct we may want to just create another case for this issue and send us the newest case number.

     

    We look forward to your response.

     

    davar

    Monday, March 12, 2007 6:39 PM

All replies

  • Plunder,

    The report is showing the status for your XP installation as "PID is invalid."

    This status has only shown up once before that I know of, and I have no idea what that means!!

    So, you'll have to stand by until one of the Microsoft folks that monitor this forum can get back to you with further info.

    Sunday, March 4, 2007 12:01 AM
  • Very unusual result, PID is invalid.

    Monday, March 5, 2007 3:02 PM
  • Very Rare error. We are looking into it.

    Please stand by

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Monday, March 5, 2007 11:09 PM
  • Hello Plunder,

      We will need to do some troubleshooting with you that would be cumbersome to do over the Forum.

      Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Incident. Afterward, post the Incident Number here in this thread. We will then contact you directly.

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Tuesday, March 6, 2007 12:05 AM
  • Thanx you all for your effort. This is the incident number: SRZ070307001507
    Wednesday, March 7, 2007 7:51 PM
  • Hi Plunder,

      Please confirm the Incident Number, that you povided, is typed correctly, I am unable to find the incident in our system.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Friday, March 9, 2007 12:05 AM
  • Hi Plunder,

     

    we were wondering if you have had a chance ot confirm the case number you gave us previously. We are unable to locate it currently. If you could confirm the number is in fact correct we may want to just create another case for this issue and send us the newest case number.

     

    We look forward to your response.

     

    davar

    Monday, March 12, 2007 6:39 PM