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Office Suddenly Saying It Is Not Genuine? Please Help. RRS feed

  • Question

  • I've had this computer at work since I started, it was my predecessor's computer, and it had Office 2007 already on when I got it over a year ago. However, now I am getting messages saying that Office may not be genuine. Please can you confirm if this copy is genuine or not?
    Below is the diagnostic report:


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2VG4J-K8G9J-DXMCJ
    Windows Product Key Hash: nzbRiSlSskuSr3aVq8DwpLykgsY=
    Windows Product ID: 55274-640-7572635-23856
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2736F796-23A2-426A-A75D-E6E8A69D1A48}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2736F796-23A2-426A-A75D-E6E8A69D1A48}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DXMCJ</PKey><PID>55274-640-7572635-23856</PID><PIDType>1</PIDType><SID>S-1-5-21-1454471165-329068152-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX270               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20040517000000.000000+000</Date></BIOS><HWID>51D33FE701848053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>63CC6F3E5D04586</Val><Hash>piJcvsPqB5RsGiPWCZQeoPmRrYg=</Hash><Pid>89388-707-3768605-65356</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B16A:Dell Inc|10008:Microsoft Corporation|1B16A:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thanks in advance.

    Thursday, October 1, 2009 8:03 AM

Answers

  • Hello BadandMadMartin Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

     


    The Microsoft Office Enterprise 2007 is Non-Genuine.  The key used to install that Office was created using a Piracy Tool called a Key Generater (or KeyGen).  To Office, the key Looks just like a Valid key, but was not, in fact, created by Microsoft.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. We have recently release the Office Notifier thru Microsoft Update and it would appears that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    Thursday, October 1, 2009 10:20 PM
  • Hello BadandMadMartin,

    The specifics of the Home Use Program (HUP) may be different in the UK, as compared to the USA, so please check with your IT support staff at your workplace for the final word on the topic.

    In the USA, the Home Use Program allows employees of large organizations that have specific types of Volume Licenses for Office software to purchase, for a nominal fee, a license to use that same Office package at home.  The license may be moved from one computer to another, BUT the license is only good on one computer at a time, so you are not permitted to insatll it on more that one computer at a time at home.

    Further, the license is good for home use, not at work; after all, the licenses at work are enabling the use of the license at home--it would not make any sense the other way around.

    Finally, the home use license is only valid as long as the work license is valid.  If for some reason the Volume Licensing Agreement at work was ended, then your home use license would end as well.  Likewise, if you were to end your employment relationship with that company/entity, then your home use license would end as well.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 2, 2009 1:58 PM

All replies

  • Hello BadandMadMartin Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

     


    The Microsoft Office Enterprise 2007 is Non-Genuine.  The key used to install that Office was created using a Piracy Tool called a Key Generater (or KeyGen).  To Office, the key Looks just like a Valid key, but was not, in fact, created by Microsoft.

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. We have recently release the Office Notifier thru Microsoft Update and it would appears that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS
    Thursday, October 1, 2009 10:20 PM
  • I have Office 2007 at home bought from microsoft using their offer for NHS employees in the UK. I think it allows me to use it on more than one computer, so can use it on my work computer as well as home?

    And if so, would I have to uninstall Office 2007 on my work computer and reinstall it using the disc from Microsoft, or would I be able to just enter the Product key from my copy of Office 2007 at home? If I can just enter the product key, how do I go about doing that?

    Thanks for the help.
    Friday, October 2, 2009 7:43 AM
  • Hello BadandMadMartin,

    The specifics of the Home Use Program (HUP) may be different in the UK, as compared to the USA, so please check with your IT support staff at your workplace for the final word on the topic.

    In the USA, the Home Use Program allows employees of large organizations that have specific types of Volume Licenses for Office software to purchase, for a nominal fee, a license to use that same Office package at home.  The license may be moved from one computer to another, BUT the license is only good on one computer at a time, so you are not permitted to insatll it on more that one computer at a time at home.

    Further, the license is good for home use, not at work; after all, the licenses at work are enabling the use of the license at home--it would not make any sense the other way around.

    Finally, the home use license is only valid as long as the work license is valid.  If for some reason the Volume Licensing Agreement at work was ended, then your home use license would end as well.  Likewise, if you were to end your employment relationship with that company/entity, then your home use license would end as well.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 2, 2009 1:58 PM