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I have the license sticker on the PC, but none of my XP CDs will accept the code. RRS feed

  • Question

  • An _OLD_ Fujitsu Siemens computer in my office has two licenses sticked on it.
    One is a windows 2000 Professional OEM and it reads: XPMHK-V83BM-DX486
    (The machine now has WIN2000 and I want to upgrade to windows XP.)

    A second sticker sports an XP-Professional code; apparently a Retail one, since there is no OEM marking on the sticker. The code is TPFQP-TPKTX-4J4W6 and I can't seem to make it work.

    The original CDs for this PC got lost years ago, and Fujitsu does not give support for this PC anymore.
    So I tried to use some CDs from the other computers that we have here in the office. I tried a brand new XP professional OEM CD, I tried an sp-2 retail CD... I even tried an XP home sp-1 CD, but none of them would accept the code.

    Can you tell me the name or the part-number of the right CD, so that I can get it form Microsoft EMEA?
    Can you also tell me if this code will allow me to upgrade the existing os or if I neeed to reinstall from scratch?


    Thank you very much
    Gianni

    • Edited by Stephen Holm Monday, August 18, 2008 7:38 PM Please do not post full product keys. We only require the last 15 alpha/numeric products.
    Monday, August 18, 2008 7:35 PM

Answers

  • Hey Gianni,


    Right now I can't confirm the status of the other product key which you provided. Also I had to edit the first 10 digits because you don't want the full key out there as well as we can't allow full P/K here in the forums. Honestly Gianni the questions pertain to topics which fall outside the scope of WGA support as well as outside my area of expertise. I would recommend for you to read the EULA. 
    Please visit Find License Terms for Software Licensed from Microsoft @: 
    http://www.microsoft.com/about/legal/useterms/ .  Next use the drop down list boxes and finds your version of  XXXXXX. Once completed clicked on the GO button. Below you will be provided with a PDF file containing the EULA. Another alternative you can post this question @ the Discussions in Windows XP General Newsgroup located here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US 

     



    I gather that if the widnows XP license is an OEM SLP itself, I cannot buy the corresponding disk from the links you provided. Is this correct?


    The answer is no because it is the OEM's vendors responsibility to supply the media. In turn I would contact the numbers I provided and explain your situation and see if they can still provide you with any assistance.  Also have you attempted to visit any of the manufacturer's newsgroup forums and search for other customers experiencing the similar situation as you and what resolution (IF ANY) can be done? 


    You have another COA along with a different product key. Have you visited the
    http://www.howtotell.com in order to see what type of licensing this may be tied to? This is your best avenue. You may have to purchase an OEM System Builder kit in order to install and get up and running again. 


    I am sorry that I could not answer all of your questions but hopefully I have been able to point you in the right direction for a resolution.



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 18, 2008 9:13 PM
    Monday, August 18, 2008 9:13 PM

All replies

  • Gianni,

    Have you tried to contact Fuijitsu and request a Recovery Media Software disk? It appears the system came with an OEM SLP installation of Windows but the question would be which version? Unfortunately there isn't anything which I can do. Using discs from other computers will not work because they are not licensed for your particular make/model of comptuer. The OEM SLP are designed to work with the bios of the computer. Now OEM System builder would work but the product key you have only works for the OEM SLP. The question is you have another product key which you say is retail. Have you verified exactly what version it is by visiting
    http://www.howtotell.com ? This will provide you a way to tell. 

    Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

    If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

    United States and Canada
    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)

    Europe, Middle East, Africa  https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1&localecode=en-us

    Asia-Pacific: 

    https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us

    Latin America or South America
    https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us (https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1&localecode=en-us) (https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1&localecode=en-us)

    This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

    Replacements for Microsoft software or hardware

    Service packs on CD

    Product upgrades

    Replacement product manuals

                Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

     

    Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us &   http://support.microsoft.com/kb/326246/en-us



    Take care and I hope this will help you with resolving your problem.


    Stephen Holm, MS


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 18, 2008 7:47 PM
    • Unmarked as answer by Gianni Arenti Monday, August 18, 2008 8:53 PM
    Monday, August 18, 2008 7:46 PM

  • Hi Stephen,

    first of all thank you very much for your lightning fast answer.

    I just need a couple more information.
    The Windows2000 license is certainly an OEM SLP as it has its OEM info printed on it, but the windows XP Professional license? Is this an OEM SLP as well? (can you confirm it?)
    I'm asking because I can see no OEM information on the XP sticker, neither "OEM", nor "Fujitsu Siemens".

    BTW: I asked Fujitsu for a replacement, and their answer was that they dropped support for this PC altogether. So, no luck there..  :(

    I gather that if the widnows XP license is an OEM SLP itself, I cannot buy the corresponding disk from the links you provided. Is this correct?

    Any other way I can use this license?
    Will it work if I install
    with a different COA and then replace it with this one for the activation?

    Tanks again,
    Gianni


    Monday, August 18, 2008 8:30 PM
  • The original OEM Professional license was overwritten with an illegal XP Professional Volume License by the the repair shop during a repair install.

    How to restore the original OEM status WITHOUT reinstalling from scratch?

    The shop offered excuses and a free reinstall from scratch, but we would like to preserve the customizations done. Can you help?

    Thanks,
    Gianni

    • Merged by Stephen Holm Monday, August 18, 2008 9:18 PM Merge
    Monday, August 18, 2008 9:01 PM
  • Hey Gianni,


    Right now I can't confirm the status of the other product key which you provided. Also I had to edit the first 10 digits because you don't want the full key out there as well as we can't allow full P/K here in the forums. Honestly Gianni the questions pertain to topics which fall outside the scope of WGA support as well as outside my area of expertise. I would recommend for you to read the EULA. 
    Please visit Find License Terms for Software Licensed from Microsoft @: 
    http://www.microsoft.com/about/legal/useterms/ .  Next use the drop down list boxes and finds your version of  XXXXXX. Once completed clicked on the GO button. Below you will be provided with a PDF file containing the EULA. Another alternative you can post this question @ the Discussions in Windows XP General Newsgroup located here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US 

     



    I gather that if the widnows XP license is an OEM SLP itself, I cannot buy the corresponding disk from the links you provided. Is this correct?


    The answer is no because it is the OEM's vendors responsibility to supply the media. In turn I would contact the numbers I provided and explain your situation and see if they can still provide you with any assistance.  Also have you attempted to visit any of the manufacturer's newsgroup forums and search for other customers experiencing the similar situation as you and what resolution (IF ANY) can be done? 


    You have another COA along with a different product key. Have you visited the
    http://www.howtotell.com in order to see what type of licensing this may be tied to? This is your best avenue. You may have to purchase an OEM System Builder kit in order to install and get up and running again. 


    I am sorry that I could not answer all of your questions but hopefully I have been able to point you in the right direction for a resolution.



    Take care,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 18, 2008 9:13 PM
    Monday, August 18, 2008 9:13 PM
  • Gianni,

    Can you post this back in your original thread please. It is easier to maintain one thread with all of your inputs. 


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Monday, August 18, 2008 9:16 PM
  • Gianni,

    More than likely what transpired is the original partion containing the original OEM SLP install was blasted when the repair shop performed the fresh installation. Unfortunately @ the point you will not be able to go back. Right now you really are in a bind because you do not have the original software which came with your system. What I would do is visit the repair shop and request them to provide you with a GENUINE COPY of Windows XP which they originally installed and/or request your monies returned. Next step is let them know you will be filing a Piracy report with Microsoft. I am sure they will not like that idea whatsoever. Please visit http://www.howtotell.com and locate piracy on the left side of the page. Here you will be provide with the directions for filing a piracy report. This is all the guidance I can provide you regarding the situation which you are currently in. 


    Take care Gianni,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Monday, August 18, 2008 9:24 PM
  • Stephen Holm - MS said:

    More than likely what transpired is the original partion containing the original OEM SLP install was blasted when the repair shop performed the fresh installation.

    No SLP here. It is a completely different topic and a different machine. I decided to split in two topics because of that.

    This machine is almost new and has an OEM (non SLP) license, and I still have the original CD, the booklet and the sticker on the PC. So I could just reinstall at any moment, but I'd rather not! I'd rather do something non destructive, like changing the code to OEM and reactivating, or somehow forcing a repair install from the OEM CD. Is any of this possible?


     Unfortunately @ the point you will not be able to go back. Right now you really are in a bind because you do not have the original software which came with your system.

    Actually I have it all. Sure I can't really go back?


    What I would do is visit the repair shop and request them to provide you with a GENUINE COPY of Windows XP which they originally installed and/or request your monies returned.

    I do have the genuine copy. It is just the INSTALLED one that's been "tainted".

    I'm just trying not to reinstall from scratch.


    Next step is let them know you will be filing a Piracy report with Microsoft. I am sure they will not like that idea whatsoever. Please visit http://www.howtotell.com and locate piracy on the left side of the page. Here you will be provide with the directions for filing a piracy report. This is all the guidance I can provide you regarding the situation which you are currently in. 


    The shop already apologized and proposed a reinstall, but I do want to save me the trouble of reconfiguring the huge pile of customization and software on that machine.

    Apparently the original oem CD won' do a repair install over che VLK install and I don't know if there's a way to change the cd key and just re-validate as OEM. ...I mean... The bytes are all the same... :-/


    Boy... Do this contraption of an on-line editor suck??? ;))





    Monday, August 18, 2008 10:01 PM
  • Right now I can't confirm the status of the other product key which you provided. Also I had to edit the first 10 digits because you don't want the full key out there as well as we can't allow full P/K here in the forums. Honestly Gianni the questions pertain to topics which fall outside the scope of WGA support as well as outside my area of expertise. I would recommend for you to read the EULA. Please visit Find License Terms for Software Licensed from Microsoft @:  http://www.microsoft.com/about/legal/useterms/ .  Next use the drop down list boxes and finds your version of  XXXXXX. Once completed clicked on the GO button. Below you will be provided with a PDF file containing the EULA. Another alternative you can post this question @ the Discussions in Windows XP General Newsgroup located here:

     

    I maybe a bit dumb, cause  I don't understand how reading the EULA is going to help me...

    (nor I understand what XXXXXX is supposed to be...) :(


    Could you try and tell me tell which license I have? It would really help me. (XP professional -TPFQP-TPKTX-4J4W6 with no OEM markings whatsoever on the label).

    Unfortunately the sticker on the PC is very old and it is different from any one on the "how to tell" site, so I'm really stuck here.


    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US


    I shall try this! :-)

    The answer is no because it is the OEM's vendors responsibility to supply the media. In turn I would contact the numbers I provided


    Numbers? Did I miss some numbers in your message?

    I saw some links, but no numbers.


    and explain your situation and see if they can still provide you with any assistance.  Also have you attempted to visit any of the manufacturer's newsgirl forums and search for other customers experiencing the similar situation as you and what resolution (IF ANY) can be done? 

    Sigh! I googled to death... Apparently the division of Fujitsu Siemens that made that PC has gone out of business long ago and there are very few "memories" left on the net about those few units they sold.

    You have another COA along with a different product key. Have you visited the http://www.howtotell.com in order to see what type of licensing this may be tied to? This is your best avenue. You may have to purchase an OEM System Builder kit in order to install and get up and running again. 

    The other COA is that of windows 2000 and it *IS* certainly an OEM, because it is clearly written on the sticker. It sais OEM - Fujitsu Siemens.

    The XP Professional sticker instead has no OEM indication whatsoever. It only tells "Windows XP Professional - 1 or 2 CPUs" and of course the license code.

    And I have no other fujitsu machines.


    I am sorry that I could not answer all of your questions but hopefully I have been able to point you in the right direction for a resolution.

    Don't worry. I'm just trying to do it properly, but if I can't find a proper solution soon enough, I'm totally in for some gordian solution. On the other hand I *do* own the licence and I feel like I totally have the right to use it without too much struggle.


    • Edited by Stephen Holm Tuesday, August 19, 2008 2:26 AM Removed product key
    Monday, August 18, 2008 10:40 PM
  • Gianni,

    Please open the following KB article http://support.microsoft.com/default.aspx/kb/326246 .  Here you will find the physical phone number to call Microsoft and request a media replacement. As I mentioned previously you really need to work with the repair facility that installed the VLK software on your system. VLK versions are not for home use only for large corporations etc. Please file a piracy report regarding the repair facility. Your question does fall outside the support scope regarding WGA. Gianni please take the time and reference the KB articles as this will help you. Example there is a number in the artilce above which will help you replace a lost product key as well as replace software that is damaged or even lost. 

    I do not know what version of software you have based on your product key. Also please do not post your full product key here in the forums.  Hopefully this will steer you in the right direction.



    Thank you,

    Stephen Holm, MS
    Stephen Holm
    Tuesday, August 19, 2008 2:26 AM
  • Respect for your patience, and thank you for the link. It really is what I needed for the "Fujitsu" problem.

    Nevertheless I have to hassle you again for the other question: ;-)
    I really need to know if it is somehow possible to revert the VLK into OEM without reinstalling.
    (the repair shop have no freaking idea if it is possible and all they where able to offer was a full reinstall, therefore we decided to sue them and try and deal with the practical problem ourselves)

    So, legal issues aside, I really need to know if I'm condemned to a full reinstall.

    Thanks again for your patience. :)

    Tuesday, August 19, 2008 2:49 PM
  • Gianni Arenti,

    Try this to change your nongenuine XP Pro Product Key to a genuine XP Pro by entering a genuine Product Key into the Key Updater utility:  http://forums.community.microsoft.com/en-US/genuinewindowsxp/thread/b9403eec-a4b7-435c-b3fd-0e7ee7c80428

    I know it accepts full retail product keys but I don't recall if it accepts OEM keys.

    Regarding the Win 2000 computer that seems to have two stickers on it.  What it should have, if the installed license is an OEM license, is a "Certificate of Authenticity."  Presumbly the now-installed Win2000 was installed using the license represented by the Win2000 CoA on the computer.  The "sticker" for Windows XP is suspect, however, because you wrote that the Product Key on the XP sticker was not accepted by a Win XP Pro OEM CD.  A Product Key on an OEM XP Pro CoA will be accepted by an OEM XP Pro CD.

    Go to this page to view current and prvious versions of the XP CoA:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 19, 2008 3:18 PM