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Office XP Professional 2002 Validation Fails RRS feed

  • Question

  • When trying to validate my copy of Office XP Professional v.2002 to get updates, I get the screen that states that the validation failed.  The report indicates that the validation process could not be completed because my copy of Microsoft Office has not been activated.  When I tried to activate again, I get a message that Office is already activated.

    I have Window XP Home Edition on my PC.  What can I do to validate and receive updates?

    I ran the Diagnostic Tool and this is the report:

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT

    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=

    Windows Product ID: 55277-OEM-2111907-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: 9e21a3ef-a6cd-4ca9-8164-55ec8965bdd2

    Is Admin: Yes

    AutoDial: Yes

    Registry: 0x0

    WGA Version: Registered, 1.7.17.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.7.17.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.20.0

    Signed By: Microsoft

    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>9e21a3ef-a6cd-4ca9-8164-55ec8965bdd2</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1645522239-602162358-682003330</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20020913000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>009F3F370184C052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>                  <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9E20DC96C3A5A7A</Val><Hash>Ih82sng3+oJ8YuK2vak5OsLz1og=</Hash><Pid>54186-OEM-1790783-81789</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2726D31EC1A6E9A</Val><Hash>fxlaPj9TGnGm/+zFSQwk/iYUjWE=</Hash><Pid>54197-OEM-1690685-35789</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Wednesday, March 7, 2007 3:44 AM

Answers

  • Moving post to the Office Forum
    Wednesday, March 7, 2007 6:56 PM
  • Ken,

        Thank you for posting the Diagnostic Report results. This will allow me to further analyze issues which you are experiencing. First I want to show/explain a portion of the results paying particular attention to the Office Status portion:

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.20.0

    Signed By: Microsoft

    The 101 code indicates office has not been properly activated or there may be a minor glitch with the license store. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us


    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

     When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Ken if I may be of further assistance please feel free to re-post here. Hope your day goes great!!!


    Thursday, March 8, 2007 7:22 PM
  • Stephen,

    Thanks for the quick response.  I had noticed the "Office Status: 101 Not Activated" in my report but didn't know what to do about it.  I had seen Knowledge Base article 903275 but hesitated to use it because nowhere in it does it reference this code.  However, after getting your message, I decided that somewhere in the 6 pages of the article maybe I could find a solution.  The only thing that I could find that might apply was under Method 2, Data.dat file is corrupted.  I have Office XP so I tried the steps under that and deleted the Data.dat file as directed.  I then started an Office XP program (MS Word) and the activation wizard started for me to activate it.  At first, I got a message that it could not connect to the Internet; do you want to retry?  I retried and it worked; I was able to reactivate Office.  I then went back to the Office validation website and got the same message that my product failed validation.  I was discouraged but thought that I should also start MS Publisher because that was noted separately that it could not be validated.  When I started Publisher, the activation wizard started again.  I reactivated Publisher, went back to the Office validation website and eureka!  I was able to validate!  I checked for updates and everything went great!

     

    My only recommendation would be to provide a bit more info to some other users who might not think to go back and start Publisher separately.

     

    Thanks again!

    Ken

    Friday, March 9, 2007 3:53 AM

All replies

  • Moving post to the Office Forum
    Wednesday, March 7, 2007 6:56 PM
  • Ken,

        Thank you for posting the Diagnostic Report results. This will allow me to further analyze issues which you are experiencing. First I want to show/explain a portion of the results paying particular attention to the Office Status portion:

    OGA Data-->

    Office Status: 101 Not Activated

    OGA Version: Registered, 1.6.20.0

    Signed By: Microsoft

    The 101 code indicates office has not been properly activated or there may be a minor glitch with the license store. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article regarding your problem. This article describes how to troubleshoot problems that you may experience when trying to activate a Microsoft Office product.

    http://support.microsoft.com/kb/903275/en-us


    When you activate an Office retail license, you enable full product functionality. Additionally, you are no longer prompted to activate the retail license every time that you start the Office product.

     When you try to start or activate an Office product, you may experience symptoms that indicate one of the following:
    • You have not successfully activated the Office product.
    • You must reactivate the Office product.
    • There may be part of a previous Office installation in the registry or in the Office folders.

    Ken if I may be of further assistance please feel free to re-post here. Hope your day goes great!!!


    Thursday, March 8, 2007 7:22 PM
  • Stephen,

    Thanks for the quick response.  I had noticed the "Office Status: 101 Not Activated" in my report but didn't know what to do about it.  I had seen Knowledge Base article 903275 but hesitated to use it because nowhere in it does it reference this code.  However, after getting your message, I decided that somewhere in the 6 pages of the article maybe I could find a solution.  The only thing that I could find that might apply was under Method 2, Data.dat file is corrupted.  I have Office XP so I tried the steps under that and deleted the Data.dat file as directed.  I then started an Office XP program (MS Word) and the activation wizard started for me to activate it.  At first, I got a message that it could not connect to the Internet; do you want to retry?  I retried and it worked; I was able to reactivate Office.  I then went back to the Office validation website and got the same message that my product failed validation.  I was discouraged but thought that I should also start MS Publisher because that was noted separately that it could not be validated.  When I started Publisher, the activation wizard started again.  I reactivated Publisher, went back to the Office validation website and eureka!  I was able to validate!  I checked for updates and everything went great!

     

    My only recommendation would be to provide a bit more info to some other users who might not think to go back and start Publisher separately.

     

    Thanks again!

    Ken

    Friday, March 9, 2007 3:53 AM
  • Ken,

    Thank you for the feedback . I haven't seen any similiar problems as yet which you explained. Good info!!! I am glad you are up and running if you have other concerns feel free to re-post.  Have a great weekend.

     

    Best Regards

    Stephen MS

    Friday, March 9, 2007 5:54 PM