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Windows 7 Home Premium says not genuine RRS feed

  • Question

  • Getting message saying windows is not genuine with error code   0x8004fe21

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q7B66-X6BXB-FX3PT
    Windows Product Key Hash: y446KGvltH/DnEqB5D3D3fn4ECA=
    Windows Product ID: 00359-031-4867316-85268
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {2CF92F97-7C77-4E6F-8107-E8C2C69A3B5D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80004005]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2CF92F97-7C77-4E6F-8107-E8C2C69A3B5D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FX3PT</PKey><PID>00359-031-4867316-85268</PID><PIDType>5</PIDType><SID>S-1-5-21-3314949381-2382226619-2543305990</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2781                </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>0BCN45WW(V2.04)     </Version><SMBIOSVersion major="2" minor="5"/><Date>20080829000000.000000+000</Date></BIOS><HWID>27B93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-031-486731-01-1033-7600.0000-3092009
    Installation ID: 009473800526749645880510170231364855858491414795057521
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FX3PT
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/10/2010 10:05:41 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
    Event Time Stamp: 5:8:2010 09:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\npwatweb.dll


    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAMAAQABAAAAAgABAAEAeqiQeErBen/moZJuJENIewoQHp7++1QA1sEqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   LENOVO  CB-01  
      HPET   LENOVO  CB-01  
      BOOT   PTLTD   $SBFTBL$
      MCFG   LENOVO  CB-01  
      SLIC   LENOVO  CB-01  
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm
      SSDT   PmRef  CpuPm

     

    Tuesday, May 11, 2010 2:09 AM

Answers

  • "RedCoat999" wrote
    > Getting message saying windows is not genuine with error code 0x8004fe21
    >
    >
     
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80004005]
     
    and
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
     
    seems to be your problem
     
    For this, I'd try an SFC scan - and if that failed, a System Restore back to
    a time your PC was not complaining about being non-genuine (but only if
    that's recent)
     
    Darin - the MS moderator in this forum - gave the following advice to
    someone in a very similar position to you....
     
    <quote>
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
     
    The above snippet of your Diagnostic Report telling me that Windows detected
    that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    </quote>
     
    HTH
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Tuesday, May 11, 2010 7:35 AM
    Moderator

All replies

  • "RedCoat999" wrote
    > Getting message saying windows is not genuine with error code 0x8004fe21
    >
    >
     
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80004005]
     
    and
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000004
     
    seems to be your problem
     
    For this, I'd try an SFC scan - and if that failed, a System Restore back to
    a time your PC was not complaining about being non-genuine (but only if
    that's recent)
     
    Darin - the MS moderator in this forum - gave the following advice to
    someone in a very similar position to you....
     
    <quote>
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
     
    The above snippet of your Diagnostic Report telling me that Windows detected
    that one or more of it's protected system file(s) have been modified
    (rewritten, replaced or become corrupt) and that when Windows tried to
    repair the files, it failed for unknown reasons. These files can no longer
    be trusted because they have been modified in some way. Or in other words,
    the files are Non-Genuine.
     
    Below are things you can try to repair the files and resolve the issue:
     
    First try doing a System Scan. The scan will look for bad system files and
    will attempt to repair them, if possible.
     
    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.
     
    If that doesn't work, try repairing Windows using System Restore:
     
    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says
    "Show restore points older than 5 days", select the restore point that
    corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.
     
    </quote>
     
    HTH
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Tuesday, May 11, 2010 7:35 AM
    Moderator
  • Yep, Noel has hit it on the head.  Those are exactly the steps I would have suggested.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to create a (no cost) suport request at http://support.microsoft.com/gp/contactwga or reinstall.

    Thank you,


    Darin MS
    Wednesday, May 12, 2010 12:13 AM
  • Looks like a support ticket is due.  Tried going back to the earliest install, and the scan, Nothing worked.
    Saturday, May 15, 2010 2:51 PM
  • Good Luck! - please pop back and let us know how you got on, and the
    solution that worked.
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     
    Sunday, May 16, 2010 6:13 AM
    Moderator