Sign in

Microsoft.com

Microsoft

Remove From My Forums

live one care

Question
0

Sign in to vote

I had to get a new hard drive and I need to reinstall live one care. I tried to install it with the product key and it keeps asking me for my sign email. I used the one I used the first time I installed one care, now it tells me this email is invalid. I tried to update the account and the program keeps going back to the email that it will not accept. How do I re-install one care?

Sunday, September 13, 2009 7:29 PM

Answers

0

Sign in to vote
If you remember the correct Live ID you can use this utility to clear the previously entered Live ID and password - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b If you don't remember the correct Live ID you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Monday, September 14, 2009 11:14 AM
Sunday, September 13, 2009 8:49 PM

Moderator

All replies

0

Sign in to vote
If you remember the correct Live ID you can use this utility to clear the previously entered Live ID and password - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b If you don't remember the correct Live ID you can contact support for help. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
- Marked as answer by Stephen BootsMVP, Moderator Monday, September 14, 2009 11:14 AM
Sunday, September 13, 2009 8:49 PM

Moderator
0

Sign in to vote

If you are trying to activate OneCare with the LiveID that you know is correct and can validate this by using the Live ID to sign in at https://billing.microsoft.com to see your current OneCare subscription, then you may have changed your password to be longer than 8 characters after you initially activated OneCare. There is a defect in the process that causes a login for activation with passwords over 8 characters to fail. Change your password at http://account.live.com and activate from within OneCare. Feel free to change the password again after activation is complete.
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator

Monday, September 14, 2009 11:16 AM

Moderator