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redeem failure RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: ad3d05ec-4cba-4bbd-9cea-d8959e34e32c
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002_B4D0AA8B-817-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ad3d05ec-4cba-4bbd-9cea-d8959e34e32c</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-2018449047-1495584937-3996133205</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LS25E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0100W2</Version><SMBIOSVersion major="2" minor="40"/><Date>20061207000000.000000+000</Date></BIOS><HWID>92333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, May 3, 2007 3:28 AM

Answers

  • Dear Morpheus,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation, it appears you purchased your system from Sony.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, May 3, 2007 4:35 AM
  • Dear tazlulu,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation, it appears you purchased your system from Gateway.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, May 3, 2007 4:36 AM

All replies

  • My new system, that I purchased just last week failed the test as well...Guess they really don't want me to have the HDTV option on my new Windows Vista Premium gateway computer....go figure.....

     

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 302bd1ae-54a2-4016-9839-600e467dbbc8
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_7E90FEE8-198-80004005_B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>302bd1ae-54a2-4016-9839-600e467dbbc8</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-1409159181-2286186538-131547092</SID><SYSTEM><Manufacturer>GATEWAY</Manufacturer><Model>GT5404</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>CF94510J.15A.0028.2006.1213.1629</Version><SMBIOSVersion major="2" minor="4"/><Date>20061213000000.000000+000</Date></BIOS><HWID>54303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90550409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio for Enterprise Architects</Name><Ver>11</Ver><Val>AA268C822B69C8C</Val><Hash>JIzRw7F+kn0mv2erIUzWkmrDszk=</Hash><Pid>77806-582-0000007-55758</Pid><PidType>2</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A556FC1494EFD9A</Val><Hash>QWtdteL6TGesHeiAhVQJkTn6Rmo=</Hash><Pid>70145-717-1308925-57790</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Thursday, May 3, 2007 3:34 AM
  • Dear Morpheus,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation, it appears you purchased your system from Sony.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, May 3, 2007 4:35 AM
  • Dear tazlulu,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: OEM SLP

     

    Upon further investigation, it appears you purchased your system from Gateway.

     

    Please let me know if you have additional questions or comments.

     

    Thank you,

    Jenifer

    Thursday, May 3, 2007 4:36 AM
  • hi,

    well i need help with the internet explorer.... i have a original program with my sonyvaio (windows vista home premium) but the explorer has a problems, for that reason hi need download the explorer for vista....
    maybe you can a copy with the link

    thank you

     

    jany

    Friday, October 12, 2007 12:14 AM
  • Hi jany5,

    I'm sorry that I cannot assist you with this issue. I suggest that you create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860.

     

    Best regards,

    Jenifer

    Friday, October 12, 2007 9:52 PM