CRM 2011 Outlook Client Installation Error - Solution RRS feed

  • General discussion

  • For future reference:

    The CRM 2011 Outlook Client installation program has the Visual C++ 2010 x86 Redistributable as a dependancy. Unfortunately, if there is a newer version than 10.0.30219 installed (I had 10.0.40219), the installation will fail. Even worse, the CRM Installation Log file does not really reveal the error.  it provides:  Installation of Microsoft Visual C++ Runtime failed. Exit code: 5100. Result: Asia. Manually downloading the vcredist_x86.exe file from the URL in the Log file and running it reveals a more helpful error: A newer version of Microsoft Visual C++ 2010 Redistributable has been detected on the machine.

    Uninstalling the newer version and allowing the CRM install to install it's own version fixed the installation error.

    Friday, October 7, 2011 12:39 PM

All replies

  • Thanks.  I ran into this problem too and your solution worked.
    Monday, November 21, 2011 12:49 AM
  • Thank you very much - very helpful solution
    Tuesday, January 10, 2012 7:08 AM
  • This is fixed in update rollup 6
    CRM Consultant
    Wednesday, February 1, 2012 7:18 PM

    what do you mean this is fixed in rollup 6?

    you have to install the base client first and it fails so you cannot even get to install the rollup

    Monday, May 21, 2012 3:59 PM
  • Thank you.  I ran into this exact same error when except when installing the server, not the Outlook client.  I also had 10.0.40219.  I unistalled and it worked fine. 

    This is a new virtual server that we just made with Win Server 2008 R2 Enterprise OS.  I have installed CRM 2011 on premise with the same ISO installation files 30 or 40 times.  This was the first time I saw this error. 

    Another great update that is suposed to fix stuff that actually breaks stuff...

    Monday, May 28, 2012 11:34 PM
  • Hi All,

    Try this with RU6 (as a pre- requisite) and then jump to RU8 (Yes, RU7 doesnt have any manual updates) and there arises the same thing "Version difference between the C++ libraries"...

    The story goes on when you try to configure the SSRS via the SRS connector on SQL 2012 for CRM 2011.

    Why cant they #Microsoft just get one general fix and be done with it?

    Thursday, June 28, 2012 11:21 AM
  • Did you find a solution to this one i am in the same situation
    Tuesday, August 7, 2012 3:56 PM
  • Thanks.

    I had the exact same issue, but while installing the CRM reporting exentsions on the SSRS box. I had to uninstall the x86 and x64 versions of C++ runtime after which I was able to run the installer successfully.


    Tuesday, August 7, 2012 6:17 PM
  • You can also download the latest versions of the VC++ redistributables and replace the ones in the Redist/VCRedist folder with the new ones. No need to uninstall.


    Andrew Mackay (http://www.twitter.com/mistophiles)

    Sunday, August 26, 2012 10:35 AM
  • it looks like these C++ also can cause an install failure

    2008 x64 9.0.30729.4148


    2008 x86 9.0.30729.4148

    Thursday, October 11, 2012 6:09 PM
  • I have completely uninstalled all traces of CRM on the computer including the registry.  Uninstalled all traces of the Visual C++ Redistributable.  Did this for 3 computers - Windows 7 OS with Outlook 2010 x64.  I am unable to install CRM for Outlook.
    Tuesday, July 23, 2013 10:24 PM
  • This worked for. Thanks a mil
    Thursday, February 13, 2014 7:08 AM
  • TFallon,

    Have you found a solution. I am at the same point; error log shows fails to install C++ Redistributable; I've uninstall all prior installations.


    Wednesday, March 5, 2014 10:15 PM
  • Thanks! I had a problem about E-mail Router Setup, and this solution worked.
    Tuesday, April 29, 2014 9:39 AM