Alternate way for Wait Condition in MS CRM 2013 Workflow.

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  I have used long running wait condition in CRM Workflow on Case create and update.

  I am using this for escalating case for 5 Levels. Each level has Fixed SLA(Service Level Agreement) of 4 hrs.

  On working day normally 10000 cases gets create. This consumes lots of resources. 

  So I want any alternate way for wait condition like use of plugin or dialogue. 

  Please suggest?

  Wednesday, August 27, 2014 2:58 PM