Please help RRS feed

  • Question

  • I am really really fed up I have a brand new hp computer and all I want to do is access microsoft word and my product key on the side of the computer does not work.  I have looked for any other keys and this is the only one but it keeps telling me its not correct,  what do I do it does not work for microsoft office trial version either
    Friday, November 13, 2009 8:39 PM


  • Hello Snufty1,

    Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (product key) for Microsoft Office. If your computer was supposed to come with a full copy of Office, the Product Key would be located in the documentation that came with the computer.

      The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. 


    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 13, 2009 10:08 PM
    Friday, November 13, 2009 10:08 PM