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attempting to reinstall

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so i got my laptop for christmas and i was having mic problems and HP told me to do a system recovery and windows live onecare came with the computer and was installed when i got it. well the recovery deleted one care so i re-installed it and when it prompted me for my product key i put it in and they said that the key was activeated. what do i do?

Thursday, January 15, 2009 8:38 PM

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Hello SteinChar, to activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password originally used to set up your One Care account. If you cannot recall the correct Live ID and password One Care support should be able to help you retrieve this information. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Friday, January 16, 2009 4:10 PM
Thursday, January 15, 2009 11:51 PM

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