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After 3 years I am suddenly not genuine? RRS feed

  • Question

  • OK, all of a sudden my Windows XP system is saying my copy of Office is not genuine, after nearly 4 years of using it with no problems. Further, all my MS software came installed when I bought my computer NEW from Lenovo. The original install disks are some where, I have moved twice since I got this computer, but why should I have to go find them? And what is going to happen, is my office software going to stop working? Is their an 800 number I can call and complain to? So what the heck?

    Is this just MS trying to force me to upgrade (using office 2003)?

    Ryan

     

    Sunday, September 12, 2010 10:41 PM

Answers

  • Hello Ryan_Ryan,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 6:53 PM
    Monday, September 13, 2010 1:21 AM

All replies

  • Hello Ryan_Ryan,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 6:53 PM
    Monday, September 13, 2010 1:21 AM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, October 14, 2010 6:53 PM