locked
4.0 Beta Firewire video problems RRS feed

  • Question

  • I installed Conference XP 4.0 Beta on a Dell Dimension desktop 2 weeks ago and used a firewire camera without problems. Then last week, I completely reinstalled Windows XP with Service Pack2 and encountered a problem when trying to use 2 different firewire cameras.
    When I join a venue, I get a black video window for the video from the firewire camera. I get the same behaviour when trying to "test Video" in the Audio/Video Settings dialog box.
    I can receive video from other endpoints that have joined a venue. and my "black" video windows appears black on all other endpoints in the venue. This is reproduceable with at least 2 different firewire cameras.

    The version of Conference XP installed is: CXP Client: 4.0.60926.0

    Other notes.
    - I inherited the machine from a former colleague and so am unsure as to the previous version of Windows XP.
    - I can successfully see video from the firewire camera in the "Camera" control panel wizard which indicates that the system is able to receive the firewire video successfully




    Monday, October 9, 2006 2:29 AM

Answers

  • Dear Laurie,

    My best guess is you need to install Windows Media Player 10 -- this is required by CXP 4.0 for video.  Since you reinstalled XP Pro SP2, you probably only have version 9, which is the default.  To get 10, your best bet is probably to run Windows Updates, click Custom updates, and choose Windows Media Player 10 from "Software, Optional" on the left hand side.  Normally, I would just say go to the Windows Media Player website to get the software, but I did a quick glance over there and all I could find was version 11 beta 2.  Unfortunately, 11 does not work with CXP yet. 

    Hope this helps!
    Adam
    Monday, October 9, 2006 4:57 AM

All replies

  • Dear Laurie,

    My best guess is you need to install Windows Media Player 10 -- this is required by CXP 4.0 for video.  Since you reinstalled XP Pro SP2, you probably only have version 9, which is the default.  To get 10, your best bet is probably to run Windows Updates, click Custom updates, and choose Windows Media Player 10 from "Software, Optional" on the left hand side.  Normally, I would just say go to the Windows Media Player website to get the software, but I did a quick glance over there and all I could find was version 11 beta 2.  Unfortunately, 11 does not work with CXP yet. 

    Hope this helps!
    Adam
    Monday, October 9, 2006 4:57 AM
  • Adam is, once again, spot on.  If that doesn't work for you, please send me the troubleshooting logs from the AV dialog (where you can test the setup).  Thanks.

    JVE

    Tuesday, October 10, 2006 2:34 PM
  • Adam, you were indeed spot on - upgrading to Windows Media 10 fixed the firewire camera problem.
    It would be worthwhile adding some checks into ConferenceXP 4.0 to check for Windows Media 10 if it is indeed a requirement in order to use firewire cameras with ConferenceXP - it certainly was a requirement in my case.

    Thanks for the help. The 4.0 version looks great.


    Wednesday, October 11, 2006 7:48 PM
  • Good point Laurie.  I'm adding this to the 4.0 errata.
    Thursday, October 12, 2006 5:13 PM