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Non-genuine notification popped up after over 10 months of use. RRS feed

  • Question

  • In January, I bought a key online from someone who claimed it to be 'new' and '100% sure to be original ESD license'. It worked fine up until few days ago I wrote the seller an email, but he's yet to reply.

    I bought it dirt cheap, but I sure as hell want it to be working.

    The diagnostic shows the following:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-KD823-WM4YQ-4H38P
    Windows Product Key Hash: zaKVqCdF7HyNDrx361B8YxJLEq0=
    Windows Product ID: 00371-220-9201646-06256
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {4047096F-262C-47F0-B004-D7485E6CFEAE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.170913-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4047096F-262C-47F0-B004-D7485E6CFEAE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4H38P</PKey><PID>00371-220-9201646-06256</PID><PIDType>5</PIDType><SID>S-1-5-21-3702168489-1195010774-2158060500</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5750G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.17</Version><SMBIOSVersion major="2" minor="7"/><Date>20111230000000.000000+000</Date></BIOS><HWID>EA113B07018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00212-220-920164-00-1045-7601.0000-0572017
    Installation ID: 012566318331529442249556300051920721326375053823320846
    Partial Product Key: 4H38P
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 2017-12-07 14:11:34

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:3:2017 20:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEA6GEQSvZY/HqekvhYclu6seqnXIHi1EJh6Ksucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      ASPT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT
      SSDT            ACRSYS        ACRPRDCT

    Thursday, December 7, 2017 1:45 PM

Answers

  • Unfortunately, your product key for Windows 7 Professional originated from a now defunct MSDN Subscription account. Contact the seller and demand a refund!  You can purchase genuine Windows 7 here.

    Carey Frisch

    Thursday, December 7, 2017 11:39 PM
    Moderator

All replies

  • Unfortunately, your product key for Windows 7 Professional originated from a now defunct MSDN Subscription account. Contact the seller and demand a refund!  You can purchase genuine Windows 7 here.

    Carey Frisch

    Thursday, December 7, 2017 11:39 PM
    Moderator
  • It's possible I have the same problem. I have a genuine Windows 7 64-bit Home Premium disk, from which I installed the OS on a second PC (the first one was upgraded to Win 10 under the free introductory offer), and in order to activate it I bought an OEM key from a long-standing eBay vendor. This was taken from a scrapped PC's motherboard and is a legitimate practice, or so I was given to understand, on the basis that one is effectively buying the board itself, even though it is never delivered nor physically used.

    Several months ago, I started to get the black desktop and 'This copy of Windows is not genuine' warnings (I contacted the eBay vendor to ask if he had sold the key to another user, he assured me that he hadn't). I've worked around it until now, but would like to rectify the problem. When I run 'slmgr.vbs /dlv' from a command prompt (having had the legitcheck.hta script error failure), this is what I see in the resultant Windows Script Host dialog: -

    Software licensing service version: 6.1.7601.23403

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00196-283-123393-02-2057-7601.0000-2732016

    Installation ID: 020726111293473081139280643302886713497355311400209176

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: J9334

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 05/01/2018 22:09:59

    Is this the same issue, and should the vendor provide me with a new key (or a refund)? Thanks in advance for any help received.

    Friday, January 5, 2018 10:34 PM
  • History and experience has shown that anyone selling standalone Windows 7 product keys are peddling stolen/pirated/counterfeit product keys.  You can purchase a genuine Windows 7 license here.

    Carey Frisch

    Saturday, January 6, 2018 12:14 AM
    Moderator
  • Hi Carey,

    Thanks for your response. I had hoped, based on your answer to the OP's post (i.e. that his "product key...originated from a now defunct MSDN Subscription account") that you'd be able to give me a similarly definitive answer regarding my product key, based on the log I posted.

    Just to reiterate, I bought the key in July 2016 and everything was fine for a year; the computer worked perfectly, and happily received all Microsoft updates, until suddenly (and possibly following a particular MS update) I started getting the 'not genuine' warnings.

    The seller in question has a 99.9% feedback rating based on 2,904 ratings, and is still actively selling COA keys.

    It seems unlikely to me that they would not be receiving negative eBay feedback if they were in the habit of selling the same keys repeatedly. Also, if this is not a legitimate practice, how come they've been able to do so for at least three years with no action being taken by either Microsoft or eBay?

    Saturday, January 6, 2018 8:52 AM
  • Please run another MGA report and post it here in its entirety and I'll take a closer look.  Thanks!

    Carey Frisch

    Sunday, January 7, 2018 2:38 AM
    Moderator