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No Product Key Detected RRS feed

  • Question

  • I have an issue that's similar to another recently raised. I have Office Home and Student 2007. I am trying to download a memo template in Word. I get a message that states "No product key detected" but when I run the validation it says that m product is valid. I ran the diagnostics on Windows and pasted it below. I appreciate any help you can provide.

    Diagnostic Report (1.7.0110.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {B1082772-2777-4492-98E3-53A615705134}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1082772-2777-4492-98E3-53A615705134}</UGUID><Version>1.7.0110.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-2668082450-1084481442-3328906569</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN30WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>69333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3868ACCC386722</Val><Hash>5s0rTNZlVGIE39Gy9a3XrSy3L0I=</Hash><Pid>81602-913-3637002-68066</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500056-02-1033-6001.0000-2112008
    Installation ID: 007813189790072356080564606651451461595846165336379571
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2TB37
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAeqiwHQZVDgYEFEpRDI3KsUaDJAis81Iz8vTaSs6H2kesViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        OEMAPIC
      FACP            LENOVO        CB-01  
      HPET            LENOVO        OEMHPET
      BOOT            LENOVO        OEMBOOT
      MCFG            LENOVO        OEMMCFG
      SLIC            LENOVO        CB-01  
      ECDT            LENOVO        OEMECDT
      OEMB            LENOVO        AMI_OEM
      GSCI            LENOVO        GMCHSCI
      ATKG            A_M_I_        OEMATKG
      SSDT            PmRef        CpuPm



    Thursday, October 30, 2008 2:13 PM

Answers

  • Hello John R 72,

    On the template’s download page, do you see a ActiveX Control Banner?

    On the Tools menu, click Internet Options.
    • Select the Security tab
    • Make sure that the Internet content zone is selected and click Custom Level.
    • Set Run ActiveX controls and plug-ins to Enable.
    • Set Script ActiveX controls marked safe for scripting to Enable.
    • Click OK.
    • Close all the instence of Internet Explorer and re-open it.


    Please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new singal post.  The Data was Incomplete or invalid


    This will try and identify the individual issue you may be experiencing


    Antron,
    • Proposed as answer by Antron Wednesday, November 5, 2008 9:23 PM
    • Marked as answer by Antron Friday, November 7, 2008 6:32 PM
    Tuesday, November 4, 2008 6:39 PM

All replies

  • I forgot to add. I purchased the product from Newegg.
    Thursday, October 30, 2008 2:14 PM
  • Hello John R 72,

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  

    What is the exact physical template you are attempting  to download?  

    Do you have both suites installed at the same time?

    Also could you copy and paste the URL link. 

    This will try and identify the individual issue you may be experiencing.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Antron

    Thursday, October 30, 2008 9:51 PM
  • I have tried to download both Memo (Professional Design) and Memo (Contemporary design). Neither worked. Interesting though, I just downloaded it no problem from my desktop. The problem I was having was on my laptop. I have Windows XP on my desktop and Vista on my laptop. My version of Microsoft Office Home and Student 2007 is licensed for 3 PCs. I have it on only those two PCs.

    I'm not sure what you mean by "both suites installed at the same time."

    The URL I get is http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&Error=104&PartnerID=500&sGuid=0c662d7f-922b-4063-a192-7126001e090e

    I appreciate your help.

    John
    Friday, October 31, 2008 1:43 AM
  • Hello John R 72,

    On the template’s download page, do you see a ActiveX Control Banner?

    On the Tools menu, click Internet Options.
    • Select the Security tab
    • Make sure that the Internet content zone is selected and click Custom Level.
    • Set Run ActiveX controls and plug-ins to Enable.
    • Set Script ActiveX controls marked safe for scripting to Enable.
    • Click OK.
    • Close all the instence of Internet Explorer and re-open it.


    Please run the Microsoft Genuine Advantage Diagnostictic Tool again in a new singal post.  The Data was Incomplete or invalid


    This will try and identify the individual issue you may be experiencing


    Antron,
    • Proposed as answer by Antron Wednesday, November 5, 2008 9:23 PM
    • Marked as answer by Antron Friday, November 7, 2008 6:32 PM
    Tuesday, November 4, 2008 6:39 PM