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I purchased a WGA Kit for Ultimate but I need.. RRS feed

  • Question

  • I got the email confirmation and had to wait several weeks to get my dvd, I was given a link in an email I think cant remember now. To log in via passport and I got my product key and was able to validate etc etc.

    However, my harddrive crashed on me, so I installed a new one and reinstalled Windows, but now I can not find the link to log into to get my key again.... 

    I have the order login where it shows the order paid / delivered but nothing else.

    Anyone know what the link is I need to log in to pull up my key? 

    Thanks.

    Friday, June 25, 2010 9:13 PM

Answers

  • Hello Tomas_Wei,

    OK then, at the bottom of the page, click your country and then call the phone number or send an email to the address shown, request that they resend your product key in an email.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 4:18 AM

All replies

  • Hello Tomas_Wei,

    Any help here?  http://www.microsoft.com/genuine/selfhelp/OrderHelp.aspx?displaylang=en


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 2:52 AM
  • Nope, that just tells me the location, no links to it. The only email I have a copy of is my order confirmation. I can not find the the email

    [Via a link in your email to an order status page using Passport (you may have created a Passport account when you placed your order.);]

     

    When I log into the one I have a link for it just gives me my invoice and says delivered. I can not find the link that had the key in it. I have my media and packing slip and hard copy of my invoice just not the key.


    Saturday, June 26, 2010 3:45 AM
  • Hello Tomas_Wei,

    OK then, at the bottom of the page, click your country and then call the phone number or send an email to the address shown, request that they resend your product key in an email.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 4:18 AM
  • yep did that, I had to leave them my name and email address with a promise from them to call me back....no call back. Not unusual for Mexico Customer Service.

     

    Thanks anyway

    Saturday, June 26, 2010 5:34 AM