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I am being prompted to renew my subscription to Windows Live OneCare after installing with a new CD. RRS feed

  • Question

  • I hope someone can help me.  I just purchased a new Windows Live OneCare CD and installed it.  I thought the installation went OK, but after installing it, I was still getting the message asking me to renew my subscription, which has about 2 weeks left.  I would have thought that after the new installation, this message would stop.  Does anyone have any thoughts and/or ideas?  Thanks 
    Friday, January 2, 2009 1:59 AM

Answers

  •   

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Friday, January 2, 2009 2:23 AM
    Moderator

All replies

  •   

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com/ and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Friday, January 2, 2009 2:23 AM
    Moderator
  • I am sort of at a loss after Microsoft said they will not sell the product beginning this year, why am I gettting a subscription notice....

    http://www.msnbc.msn.com/id/28114943/

    Ken
    kenneth
    Monday, January 5, 2009 10:35 PM
  • Ken,

    You only got a portion of the story. OneCare will continue to be sold until at least June 30th of 2009, and will be supported through the end of any 1 year subscription purchased before that date, so at least mid-way thru 2010. OneCare itself will never be 'free'.

    The complete information on this is found in a post at the top of this and the other OneCare forums and includes links to an official press release as well as a OneCare Blog.

    http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/ebe7e8de-c7a2-41c7-9072-24d3a2bc04ec

    Also, the free product code named Morro is planned for release in the second half of 2009, so the true end date for sales of OneCare will occur after that release. The article you linked to is badly written and contains many half truths by vendors of competing anti-malware, so take everything it states with a grain of salt. In truth, for anyone with Windows Vista the new free Morro product is likely to be all they require for anti-malware protection. It simply won't provide the 'add-ons' like backup, printer sharing and the OneCare Circle functionality.

    However, I am concerned that Morro may not provide a firewall, since only anti-malware (anti-virus and anti-spyware) has been mentioned by Microsoft. Though Windows Vista (and the future Windows 7) has complementary builtin protection that makes this less of  a concern, I question whether anti-malware alone will be sufficient to protect the much larger numbers of aging Windows XP systems, since this operating system had a much older and weaker design relating to security.

    This is why it's simpler for you to purchase another year of OneCare subscription at this point, so you can evaluate Morro once it is released and determine if that will be sufficent for your purposes or whether you will need to purchase a more complete suite similar to OneCare from another vendor.

    OneCareBear


    Windows OneCare Forum Moderator
    Tuesday, January 6, 2009 6:13 AM
    Moderator