Customer portal login issue RRS feed

  • Question

  • dear all ;

    in customer portal i am getting the folowwing error

    We're sorry, but something went wrong.

    We've been notified about this issue and we'll take a look at it shortly.

    Monday, October 1, 2012 7:24 AM

All replies

  • Had the same problem. It seems like it is a generic error for what could be a multitude of problems. Your best bet to identify and resolve the problem is to host the Customer Portal on your on IIS server and use Windows Server 'Event Viewer' and check "Windows Logs > Application" for errors.

    My problem lay in the Authentication settings of the web.config file. Specifically I failed to add in the web.config: 

    <certificateValidation certificateValidationMode="None"/>

    Within the web.config section referenced below. This was documented in the associated documentation "Portal Configuration Guide - Windows Azure ACS Authentication.doc"


                  <section name="microsoft.identityModel" type="Microsoft.IdentityModel.Configuration.MicrosoftIdentityModelSection, Microsoft.IdentityModel, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>



                  <add key="FederationMetadataLocation" value="[WS-Federation Metadata]s"/>





                               <add value="[Realm URI]"/>



                               <wsFederation passiveRedirectEnabled="false" issuer="https://[Service Namespace].accesscontrol.windows.net/v2/wsfederation" realm="[Realm URI]


                               <cookieHandler requireSsl="false"/>


                         <issuerNameRegistry type="Microsoft.IdentityModel.Tokens.ConfigurationBasedIssuerNameRegistry, Microsoft.IdentityModel, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35">


                                      <add thumbprint="[Thumbprint]" name="https://[Service Namespace].accesscontrol.windows.net/v2/wsfederation"/>



                         <certificateValidation certificateValidationMode="None"/>




    • Proposed as answer by mtsaisl Thursday, October 25, 2012 4:42 PM
    Thursday, October 25, 2012 4:41 PM
  • Hi mtsaisl;

    have you used partner portal? i have the solved the login issue. 

    Friday, November 2, 2012 1:27 PM