Obviously, that should *not* have happened.
When did you subscribe to the Photo Backup?
When was your original OneCare subscription originally due to expire?
What did Billing support do to resolve your problem?
If it is not resolve, please post your case ID here or email me at
sboots@mvps.org with OneCare in the subject line and a link to this thread in the message body along with the details of the problem and your interaction with support.
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator