locked
MGA diagnostic RRS feed

  • Question

  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-JYW2M-DXTMG-DTQWY
    Windows Product Key Hash: F5WBBLTcks7kkY/LwmULzohrurI=
    Windows Product ID: 55274-642-3428963-23879
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: {2655B2DA-6D62-4FDC-8473-5211108C47B7}
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2655B2DA-6D62-4FDC-8473-5211108C47B7}</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-DTQWY</PKey><PID>55274-642-3428963-23879</PID><PIDType>1</PIDType><SID>S-1-5-21-1004336348-838170752-839522115</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050203******.******+***</Date></BIOS><HWID>6DF03ED70184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>West Pacific Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, February 23, 2007 3:49 PM

Answers

  • Hi Homy,

    Currently, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. (i.e. Resellers should NOT be selling a computer with a Volume Licensing edition of Windows pre-installed).

    The current installation of XP is an unauthorized installation.

    My suggestion is to compare the Windows Product Key on your CoA with the last 15 digets of the Windows Product Key listed on line 4 of the Diagnostic Report.

    If they do not match then you, most likely, did not get the VLK version pre-installed and received it in some other way (maybe a repair shop reinstalled Windows, with their key, while repairing your PC).

    If they match, then you received the VLK version pre-installed and I would suggest going back to your retailer and demand a legal install of Windows, that you paid for.

    Thank you,
    Darin

     

     

    Friday, February 23, 2007 7:00 PM
  • Homy,

    Here is the link for the Updater:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    In your circumstances, you can use the Product Key Updater ONLY if the edition of XP reflected on the COA you have is for XP Pro.  The Updater cannot use a Product Key for XP Home Edition to genuine-ize a nongenuine installation of XP Pro.

    If the COA (and therefore the PK) is for XP Home, you will have to back up and offload your data, then use the Recovery/Reinstallation Solution (CD, recovery partition, etc) provided by your computer manufacturer to replace the nongenuine installation of XP Pro with the original installation of XP Home that came with your computer.

    Visit the support web pages for your make and model of computer to find out the best way to use your computer's Recovery solution.

    Saturday, February 24, 2007 3:34 PM

All replies

  • Hi Homy,

    Currently, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. (i.e. Resellers should NOT be selling a computer with a Volume Licensing edition of Windows pre-installed).

    The current installation of XP is an unauthorized installation.

    My suggestion is to compare the Windows Product Key on your CoA with the last 15 digets of the Windows Product Key listed on line 4 of the Diagnostic Report.

    If they do not match then you, most likely, did not get the VLK version pre-installed and received it in some other way (maybe a repair shop reinstalled Windows, with their key, while repairing your PC).

    If they match, then you received the VLK version pre-installed and I would suggest going back to your retailer and demand a legal install of Windows, that you paid for.

    Thank you,
    Darin

     

     

    Friday, February 23, 2007 7:00 PM
  • Ya i think a reapir shop reinstalled Windows,with thier key,while repairing my PC.....what should i do
    Saturday, February 24, 2007 1:02 AM
  • Hi Homy,

      If that is the case, you can use The Genuine Advantage Product Key Update Tool to change the Non-Genuine Product Key, currently on your computer, back to the Product Key listed on your CoA sticker - all without a reinstall!
     Note: This is assuming that no core system files are corrupted. If they are, (or if the tool does not complete successfully, for any reason) you will need to do a clean install, using the Product Key from your CoA.

    Thanks,
    Darin Smith

    Saturday, February 24, 2007 2:49 AM
  • ok thanks i appreciate it.....how do i do that
    Saturday, February 24, 2007 3:40 AM
  • Homy,

    Here is the link for the Updater:  http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    In your circumstances, you can use the Product Key Updater ONLY if the edition of XP reflected on the COA you have is for XP Pro.  The Updater cannot use a Product Key for XP Home Edition to genuine-ize a nongenuine installation of XP Pro.

    If the COA (and therefore the PK) is for XP Home, you will have to back up and offload your data, then use the Recovery/Reinstallation Solution (CD, recovery partition, etc) provided by your computer manufacturer to replace the nongenuine installation of XP Pro with the original installation of XP Home that came with your computer.

    Visit the support web pages for your make and model of computer to find out the best way to use your computer's Recovery solution.

    Saturday, February 24, 2007 3:34 PM
  • ok thank you very much....how do you find your product key
    Monday, February 26, 2007 12:40 PM
  • Hi Homy

    If your Windows came pre-installed, then the Product Key would be located on the CoA (Certificate of Authenticity) sticker, attached to the side or bottom of the computer.

    If your Windows was bought seperate from the computer, the Product Key would be located on the CoA card, located inside the box the software came in.

    Thank you,
    Darin Smith

     

    p.s. Sorry about my post above, I told you to use the Product Key Update Tool, but  forgot to actually provide you the link to it. Thanks  to Dan for catching my error.

    Monday, February 26, 2007 7:24 PM
  • sorry for taking long to reply back.....i thank you guys for all your help very helpful too me...thanks
    Wednesday, February 28, 2007 12:16 PM
  • ok something just happened...it says this product key is not valid for this system...i copied the right one on the side of my computer
    Thursday, March 1, 2007 9:53 AM
  •  

    Please confirm that you followed Dan's post (above)

    In your circumstances, you can use the Product Key Updater ONLY if the edition of XP reflected on the COA you have is for XP Pro.  The Updater cannot use a Product Key for XP Home Edition to genuine-ize a nongenuine installation of XP Pro.

    If the COA (and therefore the PK) is for XP Home, you will have to back up and offload your data, then use the Recovery/Reinstallation Solution (CD, recovery partition, etc) provided by your computer manufacturer to replace the nongenuine installation of XP Pro with the original installation of XP Home that came with your computer.

    Visit the support web pages for your make and model of computer to find out the best way to use your computer's Recovery solution.

     

    Thanks,
    Darin Smith
    WGA Forum Program Manager

     

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    Thursday, March 1, 2007 6:58 PM