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Re: Product Key Could Not Be Updated RRS feed

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    this is my diagnostic report
    i have a genuine product key but when i use product key update tool then it says product key could not be updated on your computer because of network or technical problems
    my network is ok
    please help

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-W4RBJ-BWTGB-VH2CB
    Windows Product Key Hash: SoqDYGaoZGkI2Qa3crWnhFQv/sg=
    Windows Product ID: 55274-640-2545084-23723
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {237B879C-49E1-4648-AAE5-5AFAF356463D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.7
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{237B879C-49E1-4648-AAE5-5AFAF356463D}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VH2CB</PKey><PID>55274-640-2545084-23723</PID><PIDType>1</PIDType><SID>S-1-5-21-606747145-57989841-1801674531</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D845GVSR</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>VA84510A.86A.0023.P08.0309261501</Version><SMBIOSVersion major="2" minor="3"/><Date>20030926000000.000000+000</Date></BIOS><HWID>E0183F4F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57117</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Wednesday, July 16, 2008 4:35 PM

Answers

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    Hello Anant,

     

    Please provide me the history regarding the version of Microsoft Office 2003 and Windows XP Professional currently installed on your machine:  

     

     Business location where you purchased Microsoft Office and Windows XP Professional

    -          Where did you purchase the Microsoft Office 2003 Professional software which is currently installed on your system? 

      -- Do you have a Certificate of Authenticity (COA) stickers which contains a 25 digit product keys?

           

             -- Business Address where purchased

     

             -- Phone number where purchased

     

             -- Point of Contact @ the Business (if you had any)

     

             -- If purchased on the internet please provide the website

     

             -- What alias was the individual using online?

     

      

    -   Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

         -- If so please provide me with all the details of the auction site and/or internet store as I requested above. 

     

     Additional Details 

     

    -          Is the computer a commercially built or was the system custom built by a local shop?

     

    -          Do you have all the original packaged software which was originally installed on the computer @ the time of purchase?

     

    -          Last has the computer ever been turned in for repairs? If so please provide detailed information such as: repair facility name, location, webpage, and facility phone number and a point of contact there.  

     

     

    Thank you Anant,

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, July 16, 2008 7:11 PM
  • Question
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    Anant,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Professional 2003 product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Professional 2003  before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, July 16, 2008 7:13 PM

All replies

  • Question
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    0
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    Hello Anant,

     

    Please provide me the history regarding the version of Microsoft Office 2003 and Windows XP Professional currently installed on your machine:  

     

     Business location where you purchased Microsoft Office and Windows XP Professional

    -          Where did you purchase the Microsoft Office 2003 Professional software which is currently installed on your system? 

      -- Do you have a Certificate of Authenticity (COA) stickers which contains a 25 digit product keys?

           

             -- Business Address where purchased

     

             -- Phone number where purchased

     

             -- Point of Contact @ the Business (if you had any)

     

             -- If purchased on the internet please provide the website

     

             -- What alias was the individual using online?

     

      

    -   Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

         -- If so please provide me with all the details of the auction site and/or internet store as I requested above. 

     

     Additional Details 

     

    -          Is the computer a commercially built or was the system custom built by a local shop?

     

    -          Do you have all the original packaged software which was originally installed on the computer @ the time of purchase?

     

    -          Last has the computer ever been turned in for repairs? If so please provide detailed information such as: repair facility name, location, webpage, and facility phone number and a point of contact there.  

     

     

    Thank you Anant,

     

     

    Stephen Holm, MS

    WGA Forum Manager

    Wednesday, July 16, 2008 7:11 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Anant,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Professional 2003 product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Professional 2003  before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, July 16, 2008 7:13 PM