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Vista "unauthorized change made to windows" RRS feed

  • Question

  • I am the latest victim of "unauthorized was made to windows".  Restoring to a previous date gets me back in but the problem returns.

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {B345E566-881F-4E0B-847F-1B2F3BFF6578}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18051]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B345E566-881F-4E0B-847F-1B2F3BFF6578}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3217343464-2897685093-657231474</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>RX887AA-ABA a6030n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.03 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070302000000.000000+000</Date></BIOS><HWID>40323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BE576DE783DE712</Val><Hash>KECFPdBXFy9QqNkjHDpprqGFpvE=</Hash><Pid>81602-905-2345725-68697</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6000.0000-1252007
    Installation ID: 242443594626551611061641551815348593943076437153337670
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAJJScQYpRNtqSAORWrBSWuvL0dIpC6axWyPQ=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SSDT   PTLTD   POWERNOW
      SLIC   HPQOEM  SLIC-CPC


     Help Please?

    Saturday, January 17, 2009 9:57 PM

Answers

  • Hello Chemist,


    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way, and is usually caused by a running program that is incompatible with Windows Vista.

     

    From your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your MGADT report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

     

    To resolve the issue, we need to replace the bad file with an unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

     

    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Windows Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". To get around this you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

     

    1)  Try installing update KB933729 from this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en 

    if you receive the error "This update does not apply to your system" then Windows Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

     2) Log into Windows Vista in Safe Mode

    3) Click Start  button, then click Control Panel

    4) Click Classic View in the upper right of the Control Panel window

    5) Double-Click the icon named Programs and Features

    6) Click the View installed updates link in the upper right of the Program and Features

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Uninstall'.

    9) Reboot into Normal Mode

    10) Install update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

     B) Install Service Pack 1 for Windows Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

    C) Repair Windows Vista using System Restore:

    1) Reboot Windows Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality Mode (RFM)

     

    Thank you for visiting the Genuine Advantage forum.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:33 AM
    • Unmarked as answer by chemist867 Wednesday, January 28, 2009 1:57 AM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:26 PM
    Tuesday, January 20, 2009 2:31 AM

All replies

  • Hello Chemist,


    Windows Vista is in what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, and was modified in some way. This can be caused by a malicious program (malware) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way, and is usually caused by a running program that is incompatible with Windows Vista.

     

    From your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report, I see you have a On Disk type Mod-Auth. Meaning there is a critical system file (in your case rpcrt4.dll) that has either been Modified or has become Corrupt. You can see this file listed in your MGADT report by looking for the words "File Mismatch:" under the "File Scan Data-->" line

     

    To resolve the issue, we need to replace the bad file with an unmodified/uncorrupted (known good) copy. You have two options to choose from, to do this:

     

    A) Re-install a past Update that contains this file, which for file rpcrt4.dll would be update KB933729. Unfortunately, most Windows Vista updates can only be installed once. If you were to try to install an update that has already been installed on a system, you will usually get the error "This update does not apply to your system". To get around this you will need to uninstall the update and then re-install the update. To do so, please follow the below steps:

     

    1)  Try installing update KB933729 from this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en 

    if you receive the error "This update does not apply to your system" then Windows Vista isn't going to allow you to re-install this update, so you will need to uninstall it first, then reinstall. (Continue to step 2)

     2) Log into Windows Vista in Safe Mode

    3) Click Start  button, then click Control Panel

    4) Click Classic View in the upper right of the Control Panel window

    5) Double-Click the icon named Programs and Features

    6) Click the View installed updates link in the upper right of the Program and Features

    7) It may take some time for the list of Updates to appear, please wait.

    8) Right-Click on the update 'KB933729' and select 'Uninstall'.

    9) Reboot into Normal Mode

    10) Install update KB933729 from this link http://www.microsoft.com/downloads/details.aspx?FamilyID=ceca7f8c-7b56-48fc-8c17-87ffadf25629&DisplayLang=en

     

     B) Install Service Pack 1 for Windows Vista (found at http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en). File rpcrt4.dll should be included in the SP1 install.

    (Note: this is the simpler way to resolve, but be aware that I have not received confirmation that rpcrt4.dll is, in fact, included in SP1. So if this option does not resolve the issue, please see option A).

     

    C) Repair Windows Vista using System Restore:

    1) Reboot Windows Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Vista should no longer be in Reduced Functionality Mode (RFM)

     

    Thank you for visiting the Genuine Advantage forum.


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, January 20, 2009 2:33 AM
    • Unmarked as answer by chemist867 Wednesday, January 28, 2009 1:57 AM
    • Marked as answer by Darin Smith MS Tuesday, February 3, 2009 9:26 PM
    Tuesday, January 20, 2009 2:31 AM
  • I tried A.  Went into Safe Mode and uninstalled update KB933729.  Went into normal mode and tried to download.  Got "does not apply" message.  Tried B.  Same message.
    Tuesday, January 27, 2009 3:30 AM