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Cant Download Templates in Office 2007 RRS feed

  • Question

  • Hi I have Office 2007 Pro SP1 And Windows Vista OEM SP1. When I try to Download Templates in Word I receive this message after the office genuine advantage box : 

    Template Download Error

    The template cannot be downloaded. To fix this problem, do one of the following:

    * Make sure your computer is connected to the internet.

    * Make sure your browser is not in offline mode.

    * Try to download the template again later.

     

    Office Info:

    Does it read "OEM Software" or "OEM Product" in black lettering? Or, does it have the computer manufacturer's name in black lettering?

    No.

    Windows Vista Basic Info:

    Does it read "OEM Software" or "OEM Product" in black lettering?

    Yes.

     

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80072f8f
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VRW92-3VTYM-HBTPB
    Windows Product Key Hash: f2jozkw0zs2dOBYEfV90nVZaNP0=
    Windows Product ID: 89572-OEM-7332166-00152
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {66C9B0D2-D4F4-434E-AD34-CDF6C9BFE6F8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-365-80041010_025D1FF3-230-80041010_025D1FF3-231-1_025D1FF3-518-80040154_025D1FF3-238-80040154_025D1FF3-239-2_025D1FF3-245-80070002_025D1FF3-259-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66C9B0D2-D4F4-434E-AD34-CDF6C9BFE6F8}</UGUID><Version>1.9.0006.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HBTPB</PKey><PID>89572-OEM-7332166-00152</PID><PIDType>2</PIDType><SID>S-1-5-21-2278391890-3096428553-571358032</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A135</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070823000000.000000+000</Date></BIOS><HWID>F4323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9AF57015D227778</Val><Hash>2GhUUKzESXOZPwnHyhG+BPAK+aQ=</Hash><Pid>81605-956-7606171-65478</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600152-02-1033-6000.0000-3542008
    Installation ID: 001825583266151064085985160156331222526034589061949983
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: HBTPB
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: QgAAAAIABAABAAEAAgACAAAABgABAAEAJJSWRuBFFT/+KuYtXj9QAhIrClXy9Hf2hP90d44Hk/iGM6xWkvi8ivga

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            TOSCPL        SB450   
      MCFG            PTLTD           MCFG  
      SLIC            TOSCPL        TOSCPL00
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst


    Friday, January 30, 2009 12:43 AM

Answers

  • Hello Darken,

    Please submit a service request with Microsoft Product Support. Next include your Product Key for Microsoft Office, email address and your telephone number :-).  Once this is completed, please reply back to this post and provide the SR # generated by the service request .

     

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you Darken


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:27 PM
    Wednesday, February 4, 2009 10:52 PM

All replies

  • Hello Darken,

    Are you receiving any other messages whatsoever? 

     

    Thank you,

     

    Stephen :-)


    Stephen Holm
    Friday, January 30, 2009 1:57 AM
  • No I Am Not receiving Any other messages Just that I notice after that was written that i was able to download some user made template and some the message would appear on other than microsoft templates. 
    Saturday, January 31, 2009 3:44 PM
  • Hello Darken,

    Please submit a service request with Microsoft Product Support. Next include your Product Key for Microsoft Office, email address and your telephone number :-).  Once this is completed, please reply back to this post and provide the SR # generated by the service request .

     

    MGADT:

    http://go.microsoft.com/fwlink/?LinkId=52029

    Thank you Darken


    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:27 PM
    Wednesday, February 4, 2009 10:52 PM