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WGA Validation Problems RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HF6FK-HD934-98G8J
    Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
    Windows Product ID: 00371-839-7962191-85840
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {97F7D5E6-C43A-4DFB-9F4E-59660B29218B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{97F7D5E6-C43A-4DFB-9F4E-59660B29218B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-98G8J</PKey><PID>00371-839-7962191-85840</PID><PIDType>5</PIDType><SID>S-1-5-21-3083218693-3828190341-2521631458</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R610                       </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>02LK.MP00.20080926.SCY</Version><SMBIOSVersion major="2" minor="5"/><Date>20080926000000.000000+000</Date></BIOS><HWID>44BB3607018400FA</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Pacifique(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8378A149870CD8E</Val><Hash>UC8u6c2pooF6QBl3M2RK3SEjNp4=</Hash><Pid>89388-711-1255877-65029</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version du service de licences logicielles : 6.1.7600.16385

    Nom : Windows(R) 7, Professional edition
    Description : Windows Operating System - Windows(R) 7, RETAIL channel
    ID d’activation : e838d943-63ed-4a0b-9fb1-47152908acc9
    ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
    PID étendu : 00371-00170-839-796219-00-1036-7600.0000-2122010
    Identificateur d’installation : 020752359446151330056414252033812294915505157570769055
    URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
    URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
    URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
    URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
    Clé de produit partielle : 98G8J
    État de la licence : avec licence
    Nombre de réinitialisations de Windows restant : 3
    Heure approuvée : 08/08/2010 22:31:17

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:2:2010 22:15
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEAeqg0S55My3IKyYDfQliN70TYlLeg70BtKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            SECCSD        LH43STAR
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm



    • Moved by Carey FrischMVP Monday, August 9, 2010 6:40 AM Moved to proper forum category (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Monday, August 9, 2010 5:50 AM

Answers

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HF6FK-HD934-98G8J
    Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
    Windows Product ID: 00371-839-7962191-85840
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]





    Your problem appears to be not with WGA, but with OGA.
     Your Office installation is showing as using a Blocked Volume License Key. Volume License Keys are sold only to organisations for use on their own PCs - if you are a member of such an organisation, then you should contact your System Admin for assistance. If you are not such a member, then you have been sold a counterfeit copy of Office.
    I see from the report that you have not yet installed the WAT update (KB971033) - the File Mismatches tell us that - this should not be causing any problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 9, 2010 6:34 AM

All replies

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HF6FK-HD934-98G8J
    Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
    Windows Product ID: 00371-839-7962191-85840
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048


    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]





    Your problem appears to be not with WGA, but with OGA.
     Your Office installation is showing as using a Blocked Volume License Key. Volume License Keys are sold only to organisations for use on their own PCs - if you are a member of such an organisation, then you should contact your System Admin for assistance. If you are not such a member, then you have been sold a counterfeit copy of Office.
    I see from the report that you have not yet installed the WAT update (KB971033) - the File Mismatches tell us that - this should not be causing any problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 9, 2010 6:34 AM
  • Glossary:

    WGA = Windows Genuine Advantage
    OGA = Office Genuine Advantage


    Darin MS
    Tuesday, August 10, 2010 9:59 PM