Answered by:
WGA Validation Problems

Question
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Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HF6FK-HD934-98G8J
Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
Windows Product ID: 00371-839-7962191-85840
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {97F7D5E6-C43A-4DFB-9F4E-59660B29218B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{97F7D5E6-C43A-4DFB-9F4E-59660B29218B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-98G8J</PKey><PID>00371-839-7962191-85840</PID><PIDType>5</PIDType><SID>S-1-5-21-3083218693-3828190341-2521631458</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R610 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>02LK.MP00.20080926.SCY</Version><SMBIOSVersion major="2" minor="5"/><Date>20080926000000.000000+000</Date></BIOS><HWID>44BB3607018400FA</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Pacifique(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8378A149870CD8E</Val><Hash>UC8u6c2pooF6QBl3M2RK3SEjNp4=</Hash><Pid>89388-711-1255877-65029</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Version du service de licences logicielles : 6.1.7600.16385
Nom : Windows(R) 7, Professional edition
Description : Windows Operating System - Windows(R) 7, RETAIL channel
ID d’activation : e838d943-63ed-4a0b-9fb1-47152908acc9
ID d’application : 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu : 00371-00170-839-796219-00-1036-7600.0000-2122010
Identificateur d’installation : 020752359446151330056414252033812294915505157570769055
URL du certificat du processeur : http://go.microsoft.com/fwlink/?LinkID=88338
URL du certificat de l’ordinateur : http://go.microsoft.com/fwlink/?LinkID=88339
URL de licence d’utilisation : http://go.microsoft.com/fwlink/?LinkID=88341
URL du certificat de clé de produit : http://go.microsoft.com/fwlink/?LinkID=88340
Clé de produit partielle : 98G8J
État de la licence : avec licence
Nombre de réinitialisations de Windows restant : 3
Heure approuvée : 08/08/2010 22:31:17
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:2:2010 22:15
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEAeqg0S55My3IKyYDfQliN70TYlLeg70BtKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC SECCSD LH43STAR
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
- Moved by Carey FrischMVP Monday, August 9, 2010 6:40 AM Moved to proper forum category (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
Monday, August 9, 2010 5:50 AM
Answers
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"jejay" wrote in message news:dc27edaa-ef8f-49c7-acfa-64a2ca71cb45...Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HF6FK-HD934-98G8J
Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
Windows Product ID: 00371-839-7962191-85840
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Your problem appears to be not with WGA, but with OGA.Your Office installation is showing as using a Blocked Volume License Key. Volume License Keys are sold only to organisations for use on their own PCs - if you are a member of such an organisation, then you should contact your System Admin for assistance. If you are not such a member, then you have been sold a counterfeit copy of Office.I see from the report that you have not yet installed the WAT update (KB971033) - the File Mismatches tell us that - this should not be causing any problems.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 9:59 PM
Monday, August 9, 2010 6:34 AM
All replies
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"jejay" wrote in message news:dc27edaa-ef8f-49c7-acfa-64a2ca71cb45...Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HF6FK-HD934-98G8J
Windows Product Key Hash: wBSBxc+DwRIz7CXxBTKT9RPkCms=
Windows Product ID: 00371-839-7962191-85840
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.048
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
Your problem appears to be not with WGA, but with OGA.Your Office installation is showing as using a Blocked Volume License Key. Volume License Keys are sold only to organisations for use on their own PCs - if you are a member of such an organisation, then you should contact your System Admin for assistance. If you are not such a member, then you have been sold a counterfeit copy of Office.I see from the report that you have not yet installed the WAT update (KB971033) - the File Mismatches tell us that - this should not be causing any problems.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, August 10, 2010 9:59 PM
Monday, August 9, 2010 6:34 AM -
Glossary:
WGA = Windows Genuine Advantage
OGA = Office Genuine Advantage
Darin MSTuesday, August 10, 2010 9:59 PM