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Cancel subscription RRS feed

  • Question

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    How do I cancel my OneCare subscription?  You accessed my credit card without authorization.  I did not choose to renew a subscription to a system so fraught with problems and no tech support.  Please cancel my subscription and credit my card.  After reading the threads on this site I see I'm not alone in feeling dissatisfied with your lack of response.  Thank you.
    Saturday, March 1, 2008 2:19 AM

Answers

  • Tech support is available. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You can also cancel your subscription and obtain a refund by contacting support. The automatic renewal was authorized by you when you originally subscribed to OneCare as a part of the subscription agreement.

     

    Note that you will generally read about problems in a community forum. Without knowing what problems you've encountered, I can't comment on your experiences, but am sorry that you are not happy with OneCare.

    -steve

    Friday, March 7, 2008 6:08 PM
    Moderator

All replies

  • Tech support is available. 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    You can also cancel your subscription and obtain a refund by contacting support. The automatic renewal was authorized by you when you originally subscribed to OneCare as a part of the subscription agreement.

     

    Note that you will generally read about problems in a community forum. Without knowing what problems you've encountered, I can't comment on your experiences, but am sorry that you are not happy with OneCare.

    -steve

    Friday, March 7, 2008 6:08 PM
    Moderator
  • hi i have had an email about my renewaul for windows live one care and all the links on that email do not work so can any one help me has i wish to cancel it before it come up for renewaul

    Tuesday, May 20, 2008 12:38 AM
  • The link in the post above yours is the path to support. Contact support to cancel your subscription.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, May 20, 2008 12:55 AM
    Moderator