Unfortunately, the Windows installer cleanup utility is not longer available from Microsoft. They have moved to more extensive use of the Fix it tool. You may want to try connecting again. I have had occasional issues connecting, but have had success at
other times.
If you reply to this with a bit more information about your operating system, etc. to give me more context, I would be happy to move this post to a more appropriate forum.
Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCSD (Web Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.