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Invalid Product Key RRS feed

  • Question

  • My Microsoft Office is locked due to not entering a product. I located the product key on the bottom of the laptop, but when I enter it, it says that the key is invalid. I have read the other post and downloaded Microsoft Genuine Advantage Diagnostic Tool and here is the information:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {FCFB51EE-7000-4CD1-8222-A438904E42B3}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FCFB51EE-7000-4CD1-8222-A438904E42B3}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1660257508-3225049414-2635734589</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 1101</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.18</Version><SMBIOSVersion major="2" minor="4"/><Date>20091006000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>722E02900184C065</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1C8A8:Compaq Computer Corporation|1C8A8:Compaq Computer Corporation|13D0F:GENUINE C&C INC|1C8A8:Hewlett-Packard Company|1C99C:Inventec(Taipei)
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

    • Moved by Carey FrischMVP Friday, March 5, 2010 12:42 AM Post moved to relevant forum category (From:Windows Vista Validation Issues (Windows Vista))
    Friday, March 5, 2010 12:36 AM

Answers

  • Hello AliciaJ,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057


    As you have discovered, the Windows XP Home Edition product key that is printed on the Windows XP Home Certificate of Authenticity affixed to the bottom of your netbook is just for the installation of Windows XP Home Edition that is installed on the netbook---it will not activate your Office installation.

    The Office installation on your HP/Compaq Mini is a special OEM-installed Trial of Office.  Depending upon the product key entered, it can become one of several different Office editions.

    Your current situation could be one of two scenarios:

    1.  You have never activated your Trial of Office.  If so, please look in the materials that came with the HP/Compaq netbook for either some documentation with the Trial product key on it, or instructions on how to get a Trial product key.

    2.  You did activate the Trial and it has now run its course and Office will no longer create new documents nor save any edits to existing documents.  If so, you have to purchase a license, in the form of a perpetual Product Key, for the edition of Office that you would like to activate.  The type of license you need to purchase to match the special OEM installation is called a MediaLess Licensing Kit (MLK); it is a CD case-sized product that has only a Product Key inside.  There is no CD inside, thus the term "Medialess."

    More info here:  http://office.microsoft.com/en-us/help/HA103533041033.aspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, March 5, 2010 2:02 AM