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unauthorized change was made to vista RRS feed

  • Question

  • granted this gateway has had blue screen problems(garbled text) with both xp and vista, however vista usually gives the unauthorized lockout.

     

    my only good recoverable version of vista now will load vista but the next reboot will find a corrupted index for msconfi.exe.mu1 and then give the unauthorized error.

     

    any sugguestion to make vista work?

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8226B-VB8R9-PHKJV
    Windows Product Key Hash: 5pCSzxm3sXSIc7VG35L2pMyj57I=
    Windows Product ID: 89578-OEM-7318097-95070
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {11665A65-4E20-4483-8A89-E662DB75BFCB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20080507145923000-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11665A65-4E20-4483-8A89-E662DB75BFCB}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PHKJV</PKey><PID>89578-OEM-7318097-95070</PID><PIDType>3</PIDType><SID>S-1-5-21-1981471892-278864203-921204888</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MX6453                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.06   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061127000000.000000+000</Date></BIOS><HWID>F7303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x800700EA

     

     

    Friday, May 9, 2008 2:39 AM

Answers

  • Hello mbtt,

     

      In your Diagnostic Report, you will see the lines:

     

    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16513]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

     

      File Mismatch means the file(s) have been modified or have become corrupted. This can happen for a number of reasons, (including Virus, a Catastrophic Update failure, Hardware malfuction or so on). Vista is more sensitive to this type of issue because Vista constantly monitors it's critical system files to ensure they are not tampered.

     

      Considering the other issues you are experiencing (in both Vista and XP) my belief is that either there is a Virus at work or the Hard Drive is malfuctioning in some way. (in my opinion, Hard Dive malfuction is more likely).

     

      The reason I do not believe that the issue is caused by a Catastrophic failure while installing an update is because from experience, in those types of situations, usually only one file is affected, I have never seen the shell32.dll (a very importent file) affected in this way, by a bad update, as well as the fact that Vista is reporting other corrupted files (i.e. msconfi.exe.mu1).

     

      You may want to go to http://support.microsoft.com for additional support options, but in my opinion, clean reinstall Vista and if the issue re-occures (without installing any updates or downloading any possible viruses) a Hard Drive malfuntion is pretty much confirmed. In which case I suggest changing out the Hard Drive.

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Friday, May 9, 2008 9:09 PM