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Error: 'This copy of Microsoft Office is not genuine' RRS feed

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    Hello,
    Can anyone assist me with this one - looking at the output of this test, I don't know why we would get this error...

    Thanks,
    Mario


    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2GW3T-QBH44-CQTTD

    Windows Product Key Hash: cUFHLs758MmbxPIoQu40FXI9kA4=

    Windows Product ID: 76487-338-4207537-22004

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {1447CAE4-1E2F-4043-B303-71103E56B1FD}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional Edition 2003 - 100 Genuine

    Microsoft Office Visio Professional 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{1447CAE4-1E2F-4043-B303-71103E56B1FD}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CQTTD</PKey><PID>76487-338-4207537-22004</PID><PIDType>5</PIDType><SID>S-1-5-21-3292285946-1850456698-4159782051</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq 6715b (GB835ET#UUG)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YTT Ver. F.05</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>CB033107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>BA741CBF3811506</Val><Hash>wm4s+O5rHr6TIJjjuXkPaWjXIzc=</Hash><Pid>73931-643-0735346-57396</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB9A687C7B3EBA</Val><Hash>X7eSPvehRpzBztq2n28U+CRdqkU=</Hash><Pid>89405-861-5345864-63932</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

    Licensing Data-->

    N/A

    HWID Data-->

    N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: AB9C:Compaq Computer Corporation|1BC58:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1BBFE:Compaq Computer Corporation|1BBFE:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|1BBFE:Hewlett-Packard Company

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    N/A

    Friday, October 9, 2009 12:59 PM

Answers

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    Hello MarioAndretti,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Both Office products are being reported as Genuine.

    Your Office Professional 2003 installation is showing as a Volume Licensing installation.  Please check with your organization's tech support people to ensure that the Volume Licensing Agreement covering its installation is current and valid.

    If you previously had a nongenuine installation of Office on the computer, that could be a reason for seeing a "leftover" notification, but such a leftover would be cleared easily by visiting www.microsoft.com/genuine and clicking on the Validate Office button.

    Could you visit the online diagnostics site and run the check to see if there are any settings getting in the way of a correct result:  http://www.microsoft.com/genuine/diag/default.aspx?  Click the Start Diagnostics button on the left.

    Post back here with results.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 9, 2009 5:26 PM

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  • Question
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    Hello MarioAndretti,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Both Office products are being reported as Genuine.

    Your Office Professional 2003 installation is showing as a Volume Licensing installation.  Please check with your organization's tech support people to ensure that the Volume Licensing Agreement covering its installation is current and valid.

    If you previously had a nongenuine installation of Office on the computer, that could be a reason for seeing a "leftover" notification, but such a leftover would be cleared easily by visiting www.microsoft.com/genuine and clicking on the Validate Office button.

    Could you visit the online diagnostics site and run the check to see if there are any settings getting in the way of a correct result:  http://www.microsoft.com/genuine/diag/default.aspx?  Click the Start Diagnostics button on the left.

    Post back here with results.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 9, 2009 5:26 PM
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    Hello Dan,

    It seems to have done the trick !

    Thanks for your help.

    Cheers,
    Mario

    Tuesday, October 13, 2009 8:03 PM