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Multiple email address per CRM 4 Queues? RRS feed

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    I was wondering if anyone has any experience or suggestions for multiple email addresses per queue.

    As far as i know this is not possible within CRM without doing some fiddling of the emails before it reaches the Email Router.

    Is there any reference regarding what is required to get this working? ( e.g the need for fwd as attachment for Forwarding mailboxes ).

    I am guessing that rewriting the mail header of a@domain.com to b@domain.com should allow mail to be accepted into a queue which has the email address set of b@domain.com but would like to see if anyone has done this or has suggestions.

     

    Thank you in advance.

    Thursday, July 29, 2010 11:24 PM

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    You could create a plugin that on email create (possibly child pipeline), or DeliverIncoming messages determines the appropriate queue and then assign it. You would need to store the associated inforamtion somehow to know what email addresses relate to which queue but its possible.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Friday, July 30, 2010 9:03 AM
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    I faced this issue in the past. Unfortunatly the best solution was to create a rule to forwart all email to crm email queue but in this way you will loose information from.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Monday, August 2, 2010 10:46 PM

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    You could create a plugin that on email create (possibly child pipeline), or DeliverIncoming messages determines the appropriate queue and then assign it. You would need to store the associated inforamtion somehow to know what email addresses relate to which queue but its possible.
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Friday, July 30, 2010 9:03 AM
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    I faced this issue in the past. Unfortunatly the best solution was to create a rule to forwart all email to crm email queue but in this way you will loose information from.
    My Dynamics CRM Blog: http://bovoweb.blogspot.com
    Monday, August 2, 2010 10:46 PM
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    Hi,

    I too am in the same situation, whereby we have multiple support addresses but want emails sent to any of them to enter one queue. This has been marked as 'answered' but how did you get to doing it?

    Did you create a new plugin which promoted the email to the queue? if so, what message name did you need to use? i dont know if i should be using 'deliver incoming or promote'

    any help would be much appreciated!

    thanks! :-)

    Wednesday, September 1, 2010 10:59 AM
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    Hi,

    I too am in the same situation, whereby we have multiple support addresses but want emails sent to any of them to enter one queue. This has been marked as 'answered' but how did you get to doing it?

    Did you create a new plugin which promoted the email to the queue? if so, what message name did you need to use? i dont know if i should be using 'deliver incoming or promote'

    any help would be much appreciated!

    thanks! :-)


    Hi Bshah1985,

     

    In the end, we rewrote the headers of the emails to force them into queues.

    e.g. we set up a queue with an address of queue1@email.com. We then had the headers of mail sent to a@email.com and b@email.com to deliver to queue1@email.com. queue1@email.com is then forwarded to a forwarding mailbox hosted on our exchange platform.

    This setup actually works ( even though it about as far from the recommended config as you can get ) however you will get a boat load of errors in the email router log related to processing of message in the forwarding mailbox. If you skip the forwarding mailbox step then you are likely to have a good solution :)

    Tuesday, November 23, 2010 8:37 PM