This software has been with this computer since new in 2002 and always in my possession in my home. I'm suddenly (since late last week) getting messages that Office needs to be activated in order to be validated. Attempts to activate give me message "already activated." "Didn't pass validation" message keeps coming on. I removed Office and reloaded - no change. I have product key - never been out of my possession. My operating system is Windows XP. I re-installed operating system and all software about a year ago when hard drive bombed, but no Office problems afterwards.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-HHYGX-RFB48-YKVRQ
Windows Product Key Hash: n8AuA4ACm11N/rBJbOXlzX3oH7c=
Windows Product ID: 55274-OEM-2211906-00105
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {151E6A7D-9743-4D53-BAEC-986E787E6B04}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.40.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Small Business - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{151E6A7D-9743-4D53-BAEC-986E787E6B04}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YKVRQ</PKey><PID>55274-OEM-2211906-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-412668190-725345543</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>E-6000 </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MV85010A.15A.0049.P07.0204171416</Version><SMBIOSVersion major="2" minor="3"/><Date>20020417000000.000000+000</Date><SLPBIOS>Gateway,Gateway,Gateway,Gateway</SLPBIOS></BIOS><HWID>52F13A9F0184C062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>C24D8FFEE0ED868</Val><Hash>rj7AKuPe+LRPmGG1Fg8PLiNkwpg=</Hash><Pid>54188-OEM-1792324-33332</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 110F6:Gateway, Inc|1E840:Gateway, Inc
Marker string from OEMBIOS.DAT: Gateway,Gateway,Gateway,Gateway
OEM Activation 2.0 Data-->
N/A
Carey Frisch:
Please clarify your earlier response. I only saw "Method 2." What was "Method 1? How do I repair corrupted files? Are my browser ActiveX settings to blame? Could my Norton AntiVirus setting be interfering?
Help.
10/4/09
The Method 2 procedure in support.microsoft.com/kb/903275 fixed my problem! Thank you for your help - sorry for the delay in reporting this information.
