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Custom Scan lockes up my computer & Complete Scan reboots it after about an hour. RRS feed

  • Question

  • Does anyonr know why when I run Custom Scan in Windows Live One Care my system locks up?  I only want to scan a particular drive, but I never get to that screen.  As soon as click on Custom Scan my system locks up.  Quick Scan will run & says all is clear.  Complete Scan will run for about an hour then my computer reboots.  I think I got a virus from my son's PC, but all of the reports shpw me clear.  His hard drive showed a Trojan, but we did not get the name.  It was in a temporary internet file.  Should I uninstall my One Care & reinstall it?  I wish One Care would let you create a boot disk that will scan for a virus.  I found no help in any of the Onc Care or Knowledge Base help files.  I'm running Vista by the way.  Any help will be appresiated.  Thanks in advance.

    Jack

    Wednesday, September 3, 2008 12:01 AM

Answers