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Lost Vista full version with laptop RRS feed

  • Question

  • My windows Vista full version (not OEM), that I purchased separately and registered under this e mail was stolen when my house got broken in. I emailed Microsoft at my country and they gave me a hotline in which I have no faith in cntacting them as the product key and CD was also with the laptop which was stolen. Is there a way to get another copy?
    Saturday, August 22, 2009 3:09 AM

Answers

  • Hello lionel0008,

      I am very sorry to hear your laptop and Vista software was stolen.

      But, just as a car manufacturer would not be able to replace a stolen car, Microsoft is not able to replace stolen software.

      However, if your question was meant to ask where you could purchase another copy of Vista, I can recommend http://store.microsoft.com/home.aspx 

    Thank you,
    Darin MS
    Monday, August 24, 2009 5:05 PM

All replies

  • Hello lionel0008,

    There's no harm in asking, but I doubt that Microsoft has any obligation whatsoever to replace their product if it is stolen from you.

    Best of Luck.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, August 22, 2009 3:00 PM
  • Hello lionel0008,

      I am very sorry to hear your laptop and Vista software was stolen.

      But, just as a car manufacturer would not be able to replace a stolen car, Microsoft is not able to replace stolen software.

      However, if your question was meant to ask where you could purchase another copy of Vista, I can recommend http://store.microsoft.com/home.aspx 

    Thank you,
    Darin MS
    Monday, August 24, 2009 5:05 PM
  • To Darin Smith MS,
                       
                 Thanks for replying.I'm asking now because this is the first time I bought a full genuine version of Vista and it got stolen. The reason I'm asking whether they can replace it is because I remember a while back that consumers who were tricked into buying what they think were "genuine" Windows OS can replace them by bringing the said copy and exchange them for free of charge.

     Another factor is, the one that determines the difference of an OS is the product key which is special for all.
    I think that Microsoft is a bit weird that they cannot block keys that were stolen especially those with valid police reports and tells us not to buy pirated copies. I' not a well to do person, even though my parents can afford the hardware, they cannot really buy the OS which is about half the cost of the PC itself. Furthermore, the laptop was a gift from a relative.
     
    I know that you think I'm just an idiot complaining but what's the use of the product key if a user cannot use it after it was stolen? If this is only to help Microsoft and not the user, I think Microsoft will lose even more of the market to open source.


    lionel0008
    Tuesday, August 25, 2009 1:49 AM