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microsoft software is not genuine RRS feed

  • Question

  • Every time I try to access Word a pop up says that my program is not genuine, So when Validating it, it says that Microsoft Office Enterprise 2007 is not genuine?
    • Moved by Ashutosh MMicrosoft Support Tuesday, April 6, 2010 6:19 PM OGA issue (From:Installing, Upgrading, and Activating Microsoft Office Products)
    Tuesday, April 6, 2010 5:44 PM

Answers

  • Hello ashleyhp08,

    Word is a component program of Office.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, April 6, 2010 7:14 PM

All replies

  • You say OfficeXP then mention Office 2007 Enterprise, so which is it?

    Office Enterprise is a volume Licence obtainable through your employer or other Home Use program, its not otherwise available as a retail purchase  

    Tuesday, April 6, 2010 5:59 PM
  • Well when it tells me how to fix the problem it says to remove the program called office enterprise 2007. But when I go to Microsoft

    word it says that my program is not genuine?

    Tuesday, April 6, 2010 6:16 PM
  • Hello ashleyhp08,

    Word is a component program of Office.

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, April 6, 2010 7:14 PM
  • No reply from original poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, April 13, 2010 10:45 PM