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WHS connector software + backup won't work issue + reinstalling software vs. licensing RRS feed

  • Question

  • Hi guys,
    WHS was all fine until I removed my old computer and installed the new one on the WHS. It said that the connector software wouldn't work if I did this, so I decided to reinstall the connector software but still the backup won't work. Connecting to the WHS console works fine, and shared folders access is fine, but the backup's won't work.
    Here's a picture:

    [IMG]http://i163.photobucket.com/albums/t314/ripleyx/Backupfailed.jpg[/IMG]
    Or direct link:

    http://i163.photobucket.com/albums/t314/ripleyx/Backupfailed.jpg


    Also: if I keep reinstalling the connector software upto 10+ times just to get this issue resolved will this constitute overuse of the 10 client connection license?
    And if I keep removing the client computer from the server and reinstalling it will this also constitute 10 uses ... if indeed I do keep trying to resolve this issue by reinstalling?

    Thanks,

    • Edited by mdlee Friday, October 31, 2008 4:47 AM
    Friday, October 31, 2008 4:45 AM

All replies

  • I did some investigating and the error details on the failed backup are as follows:

    "An unexpected exception occured on the computer.
    InvalidOperationException
    Service vss was not found on computer '.'.
       at System.Service.Process.ServiceController.GenerateNames()
       at System.Service.Process.SErviceController.get_ServiceName()
       at System.Service.Process.SErviceController.GenerateStatus()
       at System.Service.Process.SErviceController.get_Status()"


    Any help??


    Friday, October 31, 2008 7:37 AM
  • Hello,
    which operating system is on the client?
    Since the error message seems to point to VSS services, please execute following commands in the cmd prompt:
    net stop vss
    net start vss
    Does it work now or do you get an error message?
    Do you have any SQL databases installed on that machine (could also be MSDE or SQL Express Editions)?
    If yes, check http://support.microsoft.com/kb/912414
    You can also try to reregister all the VSS writer components (put the following lines into a cmd file and execute it):

    cd \Windows\system32
    Net stop vss
    Net stop swprv
    regsvr32 ole32.dll
    regsvr32 vss_ps.dll
    vssvc /register
    regsvr32 /i swprv.dll
    regsvr32 /i eventcls.dll
    regsvr32 es.dll
    regsvr32 stdprov.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll


    Reboot your PC. Open a command prompt again and run:
    vssadmin list writers
    Check, if all your writers are displayed w/o errors.

    Best greetings from Germany
    Olaf

    Friday, October 31, 2008 12:31 PM
    Moderator
  • Hello Olaf,

    I am runing Windows XP Professional.

    When I try to use "net stop vss" it says: "System error 1060 has occured. The specified service does not exist as an installed service."
    see picture: http://i163.photobucket.com/albums/t314/ripleyx/vsserror-1.jpg


    I don't seem to have it installed.

    Any ideas?

    Thanks
    • Edited by mdlee Friday, October 31, 2008 12:46 PM
    Friday, October 31, 2008 12:45 PM
  • Did you try to reregister the VSS components as in the long command sequence (after net stop)?
    Best greetings from Germany
    Olaf
    Friday, October 31, 2008 12:54 PM
    Moderator
  • okay so ...
    I tried to reregister VSS components with long command; and the first few steps worked; i.e. : http://i163.photobucket.com/albums/t314/ripleyx/reregisterstep1.jpg

    and the next 3 lines worked, however when we got to;
    1. regsvr32 /i swprv.dll

    2.regsvr32 /i eventcls.dll


    The following happened; for 1.: http://i163.photobucket.com/albums/t314/ripleyx/loadlibrarynotfound.jpg

    and for 2.: http://i163.photobucket.com/albums/t314/ripleyx/loadlibraryeventsnotfound.jpg

    I rebooted and opened cmd again and ran; vssadmin list writers and this is what happened:
    http://i163.photobucket.com/albums/t314/ripleyx/vssadminerror.jpg

    It doesn't seem to have worked ... maybe i'm missing a couple of files?

    Thanks.








    Friday, October 31, 2008 1:15 PM
  • mdlee said:

    okay so ...
    I tried to reregister VSS components with long command; and the first few steps worked; i.e. : http://i163.photobucket.com/albums/t314/ripleyx/reregisterstep1.jpg

    and the next 3 lines worked, however when we got to;
    1. regsvr32 /i swprv.dll

    2.regsvr32 /i eventcls.dll


    The following happened; for 1.: http://i163.photobucket.com/albums/t314/ripleyx/loadlibrarynotfound.jpg

    and for 2.: http://i163.photobucket.com/albums/t314/ripleyx/loadlibraryeventsnotfound.jpg

    I rebooted and opened cmd again and ran; vssadmin list writers and this is what happened:
    http://i163.photobucket.com/albums/t314/ripleyx/vssadminerror.jpg

    It doesn't seem to have worked ... maybe i'm missing a couple of files?

    Thanks.



    I would say that's a definite possibility.  Those files should be in your c:\windows\system32 folder (feel free to check and see if they exist).  If they are not there (or even if they are, maybe they are corrupted), you could try running System File Checker.  From a command prompt type:  "sfc /scannow" (without the quotes).


    Friday, October 31, 2008 1:40 PM
    Moderator
  • Hi,
    yes, maybe the files are gone on your system.
    Since sfc requires a Windows XP CD, I recommend to prepare a CD with the same service pack slipstreamed as you have. Which Service Pack do you have installed on your XP, btw.? If not SP3, maybe installing this could fix the issue already.

    For Windows Server 2003 here also is a KB article pointing to that vssadmin error:
    http://support.microsoft.com/kb/940184/en-us

    which states mainly the same procedure (vssui does not exist on XP, so you do not need to wonder about it missing in my former guide).

    Best greetings from Germany
    Olaf
    Friday, October 31, 2008 2:06 PM
    Moderator
  • okay, I do remember updating with SP3, however I'll try and download/install again to see if it works.

    Now if that doesn't work, should I just follow the instructions from that article: http://support.microsoft.com/kb/940184/en-us
    ??

    Thanks again.
    Friday, October 31, 2008 2:18 PM
  • You will not be able to follow the instructions in that KB article without the files.
    To install SP3, you have to uninstall it first, which is a pain.

    Better is to slipstream SP3 into your XP CD as described here and on other places.
    After completing this run sfc /scannow as kariya recommended.

    If you have another XP system at the same service pack level, you could also try to copy the missing files from that system.
    Or check, if they are still in another folder in Windows (i.e. dllcache or ServicePack Files) with a command line open:
    dir /s /a swprv.dll
    Best greetings from Germany
    Olaf
    Friday, October 31, 2008 2:23 PM
    Moderator