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Office 2007 validation fails- VLK RRS feed

  • Question

  • The user has Office 2007 and Front Page 2003 installed, both legal copies AFAIK. User cannot download templates due to OGA fialure. Here is results of MGADiag scan:

    Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Windows Product Key: *****-*****-62239-2DGPV-J72Q3
    Windows Product Key Hash: SyhCt83Pymb5TIahws9aRXpwS9g=
    Windows Product ID: 55274-640-2361934-23412
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 928c2e24-edff-42b9-8ded-2d5e8b745d10
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114
    Office Diagnostics: 7E90FEE8-194-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>928c2e24-edff-42b9-8ded-2d5e8b745d10</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-J72Q3</PKey><PID>55274-640-2361934-23412</PID><PIDType>1</PIDType><SID>S-1-5-21-1122552337-484070687-1636919399</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX620               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date></BIOS><HWID>49753D7F0184E05C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>AB6CF4CC7675586</Val><Hash>bUemM0KDdEHQF4dJ5ljcsi5Csao=</Hash><Pid>89409-707-0327351-65094</Pid></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17015</Pid></Product></Products></Office></Software></GenuineResults>

     

    Assistance would be appreciated, WITHOUT the "it's for your own good" song and dance.

    Robert Olmstead

     

    Monday, September 17, 2007 9:10 PM

Answers

  • Hello Robert,

     

         First we provide technicial support WITHOUT the "it's for your own good" song and dance rountine. Sorry if you have ever received this type of support. Thank you for for providing the diag results as this helps us provide you with a resolve.  Question does AFAIK mean, "As Far As I Know"?  I want to make sure that I understand correctly. 

     

         We are sorry to hear about the problem your currently experiencing. Currently there are two versions of Office installed:  Microsoft Office XP Professional with FrontPage, and Microsoft Office Professional Plus 2007.   I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. This has caused the computer to fail validation. Pleasae uninstall the Office Suite, restart your computer and re-validate. This solve your problem. 

     

     

    Have a great day!!!

     

    Stephen Holm, MS

    OGA Forum Manager

     

      

    Monday, September 17, 2007 10:49 PM

All replies

  • Hello Robert,

     

         First we provide technicial support WITHOUT the "it's for your own good" song and dance rountine. Sorry if you have ever received this type of support. Thank you for for providing the diag results as this helps us provide you with a resolve.  Question does AFAIK mean, "As Far As I Know"?  I want to make sure that I understand correctly. 

     

         We are sorry to hear about the problem your currently experiencing. Currently there are two versions of Office installed:  Microsoft Office XP Professional with FrontPage, and Microsoft Office Professional Plus 2007.   I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Office XP Professional with FrontPage is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. This has caused the computer to fail validation. Pleasae uninstall the Office Suite, restart your computer and re-validate. This solve your problem. 

     

     

    Have a great day!!!

     

    Stephen Holm, MS

    OGA Forum Manager

     

      

    Monday, September 17, 2007 10:49 PM
  • worked for me. thanks for the post Stephen. Hoped it worked for you Robert, without your post I may have spent years figuring this problem out.

    Saturday, January 5, 2008 7:31 AM