locked
Can't validate Office using the Validation screens RRS feed

  • Question

  • i'm going in circles trying to activate/validate my old 2002 version of office.  here is the diagnostic report for you to examine.  the "activate product" on the "help" dropdowns say 'activated' for each application, but i still have the invalid banner on the toolbar.  i had no problems running the validate xp or validate office buttons (i copied and pasted those results at the end of this message).

    sahirsch@bresnan.net
     


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {10EA1CA6-100C-4354-AE1F-A815C2AAB083}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10EA1CA6-100C-4354-AE1F-A815C2AAB083}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2344635995-1793301162-766589519</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP dx2000 MT(DR547AV)</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.13   </Version><SMBIOSVersion major="2" minor="3"/><Date>20050119000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>30A63AE70184606C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP dx2000 MT(DR547AV)</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17626</Pid><PidType>14</PidType></Product><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>61C8CAD6E0D595C</Val><Hash>gC6cub0NoZWF2lS7GDfVi17SBhY=</Hash><Pid>54188-OEM-1792315-84302</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 17189:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1A1CA:Compaq Computer Corporation|1A1CA:Compaq Computer Corporation|1387C:GENUINE C&C INC|1FFEA:Hewlett-Packard Company|1A1CA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

     

    additional assistance.

    Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
    Passed ActiveX controls connect with Microsoft validation servers
     
     
    http://www.microsoft.com/genuine/office/nonGenuine.aspx?displaylang=en&cCode=USA&sGuid=7e799e1f-a963-454f-9133-2c4f02c4ada3&submit=1

    Sunday, March 14, 2010 12:42 AM

Answers

  • Hello sahirsch,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-532-80004005_3E121E02-288-80004005

    The report is telling us that you have two installations of Office on your HP computer.

    The first installation listed above is a nongenuine Volume Licensing installation of Office XP Professional with FrontPage that was done with a widely pirated and now blocked Volume Licensing product Key.  This is the installation that you are being notified about by the Nongenuine messages you are seeing on your computer.

    The second installation listed above is a not-yet-activated installation of an OEM license for Office XP Small Business.

    In order to Get Genuine, please use the Add or Remove Programs applet in Control Panel to uninstall Office XP Professional with FrontPage, restarting the computer twice afterwards.

    Then, open an Office program such as Word.  Upon opening Word, the Activation Wizard should come up.  Follow the prompts to activate Office XP Small Business normally online.  After activation, close Word and restart the computer.

    Then, after the computer restarts, and keeping all Office pograms closed for the moment, visit www.microsoft.com/genuine and click on the Validate Office button.  Your installation of Office XP Small Business should validate normally.  Next, open up several Office programs to verify that you are no longer seeing the Nongenuine notices.

    Finally, start Windows Update and click on the link to install Microsoft Updates, which will check for updates to other Microsoft products including Office.  Once that's done, run Microsoft Update to gather and install updates for your Office XP Small Business installation.

    Please psot back to let us know how you do :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, March 14, 2010 4:46 AM