locked
Help - Word stops working in 10.25 seconds RRS feed

  • Question

  • Hi

    I have just installed Office 2007. When I run Word or Powerpoint the program closes within 10.25 seconds and a dialog pops up saying 'Microsoft Word has stopped Working - a problem caused the program to stop working. windows will close the program and notify you if a solution is available' Then nothing - occasionally the Office Diagnostics are fired up. I have tried to repair the install, I have uninstalled and reinstalled the diagnostics don't usually reveal anything - but once they did replace some setup component.

    Interestingly Debug View does show whats going on behind the scenes it reports the following action three times before either Word or Powerpoint close.

    [RegOpenKeyX failure =[2]

    This is obviously a debug statement that has been left in at obviously a point in the program that can cause problems.

    Any help would be appreciated.

    Bruce.

     

     

     

     

    Saturday, March 24, 2007 6:29 PM

Answers

  • Hi

    The penny has dropped...

    I remembered trying to connect my KX-P7100 Panasonic laser printer when I got my new Vista machine. I discovered that Panasonic had not provided new drivers for the printer (even though Vista had been in beta for two years) so I connected using my old machine and shared the printer from new machine. Obviously to do that you still need compatible drivers so I just got rid of the share and now Word and Powerpoint stay up!

    Even though I never got a reply from anyone I think the postings I have made may help others, they certainly helped me!

    Bruce.

     

     

    Sunday, March 25, 2007 11:54 AM

All replies

  • Hi

    I forgot to mention that the problem occurs when I was installing on a new PC running the Vista OS. This morning I tried it on my older XP system and all the Office products run fine. Therefore this is an Office 2007 - Vista problem

    Bruce.

     

     

    Sunday, March 25, 2007 11:41 AM
  • Hi

    The penny has dropped...

    I remembered trying to connect my KX-P7100 Panasonic laser printer when I got my new Vista machine. I discovered that Panasonic had not provided new drivers for the printer (even though Vista had been in beta for two years) so I connected using my old machine and shared the printer from new machine. Obviously to do that you still need compatible drivers so I just got rid of the share and now Word and Powerpoint stay up!

    Even though I never got a reply from anyone I think the postings I have made may help others, they certainly helped me!

    Bruce.

     

     

    Sunday, March 25, 2007 11:54 AM
  • Brucie,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:34 PM
  • Hi - I have the same problem - I ran everything above and nothing works

    Here is the copy  of the diagnostic tool

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-772XD-46PMJ-49FK4
    Windows Product Key Hash: 3Wm9ABg+HtYJcOIKwDBfcGBJ0ZM=
    Windows Product ID: 89580-283-8605934-71399
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: f15f00c3-efa8-458f-b404-7e04e60f4060
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f15f00c3-efa8-458f-b404-7e04e60f4060</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-49FK4</PKey><PID>89580-283-8605934-71399</PID><PIDType>5</PIDType><SID>S-1-5-21-396479404-827322676-284517739</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>FX8030                          </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>LA97510J.15A.0255.2007.0109.1523</Version><SMBIOSVersion major="2" minor="3"/><Date>20070109000000.000000+000</Date></BIOS><HWID>46AB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>9CDB6DB91161D78</Val><Hash>KSk0mUj2qHeGdbryMuovqvhTeZA=</Hash><Pid>72090-700-1198225-55345</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1506ACCF4886F0C</Val><Hash>9RDPf6204MyfaPHgV8syI+pTmMw=</Hash><Pid>81605-902-6210633-65245</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    • Split by Lori MS Monday, August 11, 2008 5:48 PM new user
    • Merged by Lori MS Wednesday, August 13, 2008 7:55 PM aged post
    Tuesday, April 24, 2007 11:10 PM
  • Brucie,

     

     

    That is a very interesting issue and we don’t have a good answer for this one.  We would really like to get a better understanding of it so we can better help you and other users with similar problems.  Could you please file a service request with Microsoft Product Support:  http://go.microsoft.com/fwlink/?LinkId=52029 .  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 31, 2007 12:21 AM
  • Looks like the interesting issue continues. I'm experencing the same problem.

     

    SR 1063625764

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-9364X-37XGX-24W6P
    Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
    Windows Product ID: 89580-OEM-7332132-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5220AEB7-57FC-492C-B3C5-D633CAD154E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.longhorn_rtm.080118-1840
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5220AEB7-57FC-492C-B3C5-D633CAD154E7}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2368561775-96369808-817712254</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MXG061                          </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>80313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>58ED22524855D88</Val><Hash>5CB/P3QwIcO9zztEJyEz2g+4UXs=</Hash><Pid>89388-708-4577066-65038</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B8B349C2137C6BA</Val><Hash>akZqbLAjfC0PqycgpdIg8AvVWbI=</Hash><Pid>89403-861-0259991-63188</Pid><PidType>8</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>437005356259D86</Val><Hash>G5Qjl2nuHEjAmcG9TDdU8SHIOkc=</Hash><Pid>89405-707-0356806-63525</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>5E1B50D8B4CA6BA</Val><Hash>X0Km/41zBtZm7XyXdcZyp8uTMWU=</Hash><Pid>84883-861-0919797-62827</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, April 6, 2008 2:33 PM
  • EDIT: Suddenly the problem went away, at least on my Vista box. Maybe the validation processes only started working a little later & a few reboots later :-) anyway, word seems to work OK now on Vista. 

    Org.msg:

    Hello Stephen,

    I have the very same problem but it happens on both my Xp Pro box and the Vista laptop. I just got my Office 2003 licence from my workplace and installed it...problems started right from the start.

    But the issue is the same; Word crashes right after starting...not right away if I just open it, but after typing anything into it it quickly just vanishes on Xp, and on vista says office word has stopped working, looking for solution...and then nothing. I am this close to either buying the 07 version with my own money instead of workplace licence (I already have bought office 2000 pro as well previously and pretty much all windows licences ever released and this is the 1st time Office refuses to work on my machines).

    I posted an online help request, but I don't see any results I could post here.

    Cheers,

    Antti

    • Edited by Dee71 Monday, August 11, 2008 7:31 AM new info
    Monday, August 11, 2008 6:56 AM
  • Bransfield,

    From the analysis of the diagnostic report, it looks like Microsoft Office Visio Standard 2003 and Office Professional 2007 are both genuine.


    For non-genuine office issues, please visit this website as this forum or community deals more with Office issues with addins or built in addins:
    http://www.microsoft.com/office/community/en-us/default.mspx?d=1  or http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public.office.misc&lang=en&cr=US

    Also there is a KB article regarding this particular error message that might be helpful.
    http://support.microsoft.com/kb/946622

    I hope this helps,

    Lori MS

    Lori MS
    Monday, August 11, 2008 6:07 PM
  •  Bransfield,

    In addition, the diagnostic report gets updated every so often.  You can go to the latest version of the MSDIAG tool here at
    http://go.microsoft.com/fwlink/?linkid=52012 to download the latest version or just run the diag tool from the internet.

    Lori MS


    Lori MS
    Monday, August 11, 2008 7:23 PM