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Sudden problem with license server & WGA?-for me as well RRS feed

  • Question

  • I guess I broke the rules adding myself to a thread, but i have the same exact issues described there.
    This is a Home premium edition and I was going to  upgrade to Ultimate unless my Vista experience will be this way.

    No registry cleaning run. I did do a complete restore back to factory over a networking issue so this is a relatively clean install but with lots of applications installed now. 

    Thursday, April 2, 2009 4:13 PM

Answers

  • Hello dm_sd,

     
      (Note: I'm not an expert, outside of Vista's Anti-piracy sub-systems, but if Vista is still having problems right after a OEM Restore (i.e. Vista is in a pristine state), in my opinion, it could only be a hardware issue.   And my guess would be a Hard Drive issue. Either Bad Sectors or it's in the middle of failing completly. Or possibly RAM issues.)

         sfc /Scannow is showing file corruption, which it can't seem to repair, you are unable to uninstall programs in SafeMode and after reinstalling Vista using the OEM Restore Process, Vista still has problems. There appears to be allot more going on here then a Non-Genuine issue and I can't troubleshoout an issue in Vista's Anti-Piracy sub-systems when core functionaity isn't working (such as not being able to uninstall software or a possible hardware issue). I recommend either posting the issue in the Vista Answers http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/ or contact Vista support at http://support.microsoft.com 

    Sorry I couldn't be more help,
    Darin MS


     
     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Saturday, April 4, 2009 12:32 AM

All replies

  • Thought i should add. WGADiag tool shows Windows and Office genuine. But licensing won't stay running and the control panel is empty.
    Thursday, April 2, 2009 4:29 PM
  • Hi dm_sd,

      Would you post the WGADiag Report to this thread?  The reason I need that is that most different Genuine issues look simillare on the surface, but only the Diagnostic Report can tell me what is going on 'under the hood'.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 7:18 PM
  • I am running the Live Full Scan still, going a few hours, now on the Registry scanning part. Symantec 2009 found nothing.
    I am afraid the WGADiag report I ran again and it showed totally different results. Invalid etc.
    Not sure, are there WGADiag results saved somewhere?
    I did file a support request.

    I am suspecting software incompatability. I did try to install Access97 to support legacy code. Failed, but uninstalled. Installed(Adobe) Macromedia Flash 8, for same reason, and got a warning.
    I uninstalled all of these things and restored back to before any of it.
    Is there a site location to check for known application issues BEFORE trying to install them? I haven't found that yet.

    Looking at Reliability Monitor / System Stability see no failures anywhere yet.
    Thanks
    Scott

    Thursday, April 2, 2009 10:54 PM
  • Hi dm_sd,

      the WGADiag results are not saved, you have to click the'Copy' button and past them into a Text editing program (such as Notepad or Word) and save them that way.  You can get different results be running the report while the issue is occuring or not while the issue is occuring.  The report I need is the one that is taken while the issue is occuring.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 11:42 PM
  • As an update the Full Service scan failed with an error and crashed. I reported it as well. 0x1C600C0E 64bit Home Premium.

    blank screen after hours of scanning. I think on the rgistry scanning portion.

    Oh well.

    Was trying to fix WGA problem and now this.

    Getting close to quitting on such a fragile OS

    Thursday, April 2, 2009 11:43 PM
  • Hello dm_sd,

      You mentioned that you have submitted a service request. Did you wish to troubleshoot this issue thru the SR or in this thread?  If you wish to continue in this thread, I will need the Diagnostic Report (taken while the issue is occuring). Otherwise I will not be able to assist you as I have no data to base my support on.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, April 2, 2009 11:59 PM
  • Darin,
    I am guessing I just want to do what will fix it.
    I reran everything, rebooting from a total shutdown.
    WGAPluginInstall.exe
    legitcheck.hta
    MGADiag.exe
    net start slsvc >> at the bottom I have included the output form that as well

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1559611319-1435142096-3443266279</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="4"/><Date>20090206000000.000000+000</Date></BIOS><HWID>F8313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>AC54DB4DB20076C</Val><Hash>fFKcYHP2DWqFuHmuCyrXg5iNC5M=</Hash><Pid>70145-OEM-5795011-37591</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonYWpVAeyCd6f5IefDny9Hf21pt2SC4DouJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      VADER  
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      SSDT   PmRef  CpuPm
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1559611319-1435142096-3443266279</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="4"/><Date>20090206000000.000000+000</Date></BIOS><HWID>F8313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>AC54DB4DB20076C</Val><Hash>fFKcYHP2DWqFuHmuCyrXg5iNC5M=</Hash><Pid>70145-OEM-5795011-37591</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonYWpVAeyCd6f5IefDny9Hf21pt2SC4DouJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      VADER  
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      SSDT   PmRef  CpuPm
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D717BB6D-FC1A-417E-A7B5-90FE3B8BFCAE}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1559611319-1435142096-3443266279</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="4"/><Date>20090206000000.000000+000</Date></BIOS><HWID>F8313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>AC54DB4DB20076C</Val><Hash>fFKcYHP2DWqFuHmuCyrXg5iNC5M=</Hash><Pid>70145-OEM-5795011-37591</Pid><PidType>5</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonYWpVAeyCd6f5IefDny9Hf21pt2SC4DouJGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      VADER  
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      DMAR           
      SSDT   PmRef  CpuPm
      ASF!   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   PmRef  CpuPm

    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.
    \
    A system error has occurred.

    System error 34 has occurred.

    The wrong diskette is in the drive.
    Insert *** (Volume Serial Number: ***) into drive ***.


    C:\Windows\system32>
    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    The Disk Cleanup process will handle finding the files and prompting to repair them.
    Ran this but(Nothing PROMPTED ANYTHING)
    next ...
    To uninstall programs, open Programs and Features by clicking the Start button,
    clicking Control Panel, clicking Programs, and then clicking Programs and Features.
    Select a program, and then click Uninstall.

    BUT I have no control panel
    Thanks,
    Scott

    Friday, April 3, 2009 1:46 AM
  • Heard nothing. The service request preesumed this was not a business issue. Perhaps because I have Home Premium.
    That is only because I will not upgrade to Ultimate until this is resolved.


    I understand the word 'Genuine'. I am having a harder time understanding 'Advantage'.
    This ALL is related to a mess with MS licensing, validation and getting it wrong.
    Legitimate users with a purchased OS that WILL NOT work.

    I can understand a problem caused by another software product causing issues, but it should not break the OS.

    It seems like a malware writer wouldn't have to do much. Try anything and Vista will break itself for you.

    7 completely wasted days on this for me.

    Continued reading I see some have set the System32 directory to NOT be read only.
    I van do that but it seems like a dangerous way to run the system going forward, or is this inaccurate?
    Friday, April 3, 2009 3:22 PM
  • Hello dm_sd,

    "Continued reading I see some have set the System32 directory to NOT be read only.
    I van do that but it seems like a dangerous way to run the system going forward, or is this inaccurate?"


    I don't know how dangerous it would be, but I do know that the "Read Only" Attribute only applys to some of the files inside that folder.  My System32 folder does have the Read Only box marked, but since the 'Net Start Slsvc' command is targeted at the file Slsvc.exe, I went into the System32 folder and found the Slsvc.exe is Not set to Read Only. 

    I suggest going into your System32 folder and confirm that your slsvc.exe is not set to Read Only. If it is, try setting it to not Read Only and see if that resolves the issue.

    Thanks,
    Darin


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 3, 2009 7:14 PM
  • slsvc attributes don't seem to be the issue.

    So at some stage should I start a new thread with all I try?
    And diagnostic report I posted provide any clues?

    I have since, run sfc /scannow which does find corrupt files.
    BUT the CBS.log is 145,000+ lines and I have no idea what to look for.
    searching for 'corrupt' only shows the \Windows\Sidebar settings.ini file to be a problem.

    The only thing immediately suspicious to me is where IIS and other windows features were added. The files logged have ~amd64~ in the file names and this is an intel cpu.
    However I don't know anything about  the windows install filenaming, so it may just be me grasping for an explanation.

    Since this is an OEM version and adding windows features accesses the preinstalled content, restoring the same content wouldn't fix anything. (and I have tried that already twice)

    Forgot to add that in safemode  the control panel shows ,but nothing can be installed/uninstalled either. Msg to the effect that the install software is not installed correctly. very helpful stuff.

     Any new ideas?





    Friday, April 3, 2009 8:33 PM
  • Hi dm_sd,

      What we know so far:

    1) We know that the problem, that is causing the Non-Genuine issue, is that the Software Licensing Service has stopped (and won't restart). Vista uses the Service to check whether anything is tampering with it's protected system files. Since the Service should always be running, the only conclusion Vista can make is that someone (or something) stopped the service to tamper it's protected system files.

    2) We don't know why the Service has stopped or why we can't restart it.

    3) We know that the sfc /scannow found corrupt file(s), but it's unknown if they are associated with this issue. 

    3) We know when you attempt to restart the Service (using the 'Net Start Slsvc' command) you get the 'System Error 32' message. (Software Licencing Service has stopped issues are categorized by what System Error you get when you try to restart the service)

    4) Users in the past have resolved a 'System Error 32' type issue by removing the Read Only attribute from the System32 folder.

    5) New Information: I just talked to an Engineer and he explained that removing the Read Only attribute, from the System32 folder, is not inherently dangerous. My understanding is that it's set to Read Only, but default, so that users can't delete, move or changes the files by accident. 

    At this point, I suggest removing the Read Only attribute from the System32 folder to see if it even resolves the issue, for you. If so, it at least gets you up and running.  You can then decide whether you are confortable with leaving the folder non-Read Only or not.

    Thank you,
    Darin MS 

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 3, 2009 9:29 PM
  • ok even in safemode as admin there were a few files within system32 that were access denied, but I did remove Read Only otherwise. Presumably these are in use?
    8point1.wav, aaclient.dll, accessibilitycpl.dll and plenty of others.

    In safemode I still have an inability to uninstall anything even. For instance Acrobat Reader 9 I figured I can just reinstall later, but apparenlty the installer is broken as well.

    Since reinstalling from the OEM restore didn't totally resolve this, what do  I do next.
    I merely want this good enough to push to Ultimate.
    Maybe if it is this bad I will wait for Windows 7 and go through it all from scratch.

    What is the next step?


    Friday, April 3, 2009 10:24 PM
  • Hello dm_sd,

     
      (Note: I'm not an expert, outside of Vista's Anti-piracy sub-systems, but if Vista is still having problems right after a OEM Restore (i.e. Vista is in a pristine state), in my opinion, it could only be a hardware issue.   And my guess would be a Hard Drive issue. Either Bad Sectors or it's in the middle of failing completly. Or possibly RAM issues.)

         sfc /Scannow is showing file corruption, which it can't seem to repair, you are unable to uninstall programs in SafeMode and after reinstalling Vista using the OEM Restore Process, Vista still has problems. There appears to be allot more going on here then a Non-Genuine issue and I can't troubleshoout an issue in Vista's Anti-Piracy sub-systems when core functionaity isn't working (such as not being able to uninstall software or a possible hardware issue). I recommend either posting the issue in the Vista Answers http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/ or contact Vista support at http://support.microsoft.com 

    Sorry I couldn't be more help,
    Darin MS


     
     
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Saturday, April 4, 2009 12:32 AM
  • Thanks
    I will start totally clean again and check everything prior to installing even one thing.
    I do appreciate your help.
    Saturday, April 4, 2009 4:37 AM