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This copy of windows not genuine

Question
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I've had my computer for years, this afternoon I started my computer and got a message saying that my copy of Windows is not genuine. This was installed in my computer when I bought it. It is genuine. what should I do? After some research I see that you can do nothing without a diagnostic report so here it is. Help!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {ACB0C828-AC4C-4F9A-837B-BE7FFDA2EC33}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130707-1535
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ACB0C828-AC4C-4F9A-837B-BE7FFDA2EC33}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-3744773808-1577785768-902412642</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.6 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070407000000.000000+000</Date></BIOS><HWID>80323507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>bMk </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-1033-6000.0000-1502007
Installation ID: 005396905514566633580070554720888405651911905733466023
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Notification
Notification Reason: 0xC004F02A.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAnJ/2j9VxVspc3rSFsvXy9CbaiD6sVsj0
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL bMk
FACP DELL bMk
HPET DELL bMk
BOOT DELL bMk
MCFG DELL bMk
SSDT PTLTD POWERNOW
SLIC DELL bMk
- Edited by Joeyfair1 Tuesday, July 15, 2014 11:31 PM
Tuesday, July 15, 2014 11:29 PM
Answers
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Recreate the Licensing Store with the correct data.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).
Once complete, run another MGADiag report and post back with the results.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, July 19, 2014 9:22 PM
- Marked as answer by Noel D PatonModerator Sunday, August 3, 2014 12:21 PM
Thursday, July 17, 2014 9:00 AMModerator
All replies
-
Recreate the Licensing Store with the correct data.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).
Once complete, run another MGADiag report and post back with the results.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, July 19, 2014 9:22 PM
- Marked as answer by Noel D PatonModerator Sunday, August 3, 2014 12:21 PM
Thursday, July 17, 2014 9:00 AMModerator -
Seems to have worked Thank you.
Diagnostic Report (1.5.0540.0):
-----------------------------------------
WGA Data-->
Genuine Validation Status: Unsupported OS
Windows Product Key: *****-*****-X3YJC-J3WQQ-B9GBW
Windows Product Key Hash: Rziwus8j1inT5jloLbVw9csVY7Q=
Windows Product ID: 89572-OEM-7231492-30037
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.0.6002.2.00010300.2.0.000
Download Center code: S4HP8P9
ID: 394c2928-4ac3-45ff-b7d5-bc4daafa2f73
Is Admin: No
AutoDial: No
Registry: 0x0
WGA Version: Failed to retireve file version. - 0x80070006
Signature Type: Unknown.
Validation Diagnostic:
System Scan Data-->
Scan: Complete
Cryptography: Error: 57AC6288-75-8009000f_57AC6288-90-80090016_1FF03286-1713-80004005
Notifications Data-->
Cached Result: N/A
Cache refresh Interval: N/A
Extended notification delay(non-genuine): N/A
Extended notification delay(un-activated): N/A
All disabled: N/A
Reminder reduced: N/A
File Exists: No
Version: N/A
Signatue Type: N/A
OGA Data-->
Office Status: 111
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>394c2928-4ac3-45ff-b7d5-bc4daafa2f73</UGUID><Version>1.5.0540.0</Version><OS>6.0.6002.2.00010300.2.0.000</OS><PKey>*****-*****-*****-*****-B9GBW</PKey><PID>89572-OEM-7231492-30037</PID><PIDType>0</PIDType><SID>S-1-5-21-3744773808-1577785768-902412642</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>Dimension E521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc</Manufacturer><Version>1.1.6 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070407000000.000000+000</Date></BIOS><HWID>80323507018400E8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData> <Software><Office><Result>111</Result><Products/></Office></Software></GenuineResults>
Sunday, July 20, 2014 8:40 PM -
Where on earth did you get that copy of MGADiag from? It's possibly the oldest I've ever seen, and doesn't even support Vista.
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspxNoel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Sunday, July 20, 2014 8:42 PMModerator