Answered by:
Windows 7 Genuine Issue

Question
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I've had this laptop since I bought it from Walmart. I've never messed with changing the operating system and recently I get the message saying Windows 7 is not genuine. My desktop mysteriously seems to have the same problem at the same time. While the desktop doesn't get popups, this laptop does. This has the workings of a virus, but the symptoms seem legit, and so I am here for help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {332F627B-FC4E-46C8-A9F5-68BE7ACAD84D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Tanza\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{332F627B-FC4E-46C8-A9F5-68BE7ACAD84D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3194109284-2470482237-838193946</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 7741</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110110000000.000000+000</Date></BIOS><HWID>F0BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:13:2012 03:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007041d
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GFeS2yi2CiefshK9Eq4aqJUXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC ACRSYS ACRPRDCT
SSDT PmRef CpuPm
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Thanks in advance
Saturday, June 23, 2012 7:52 PM
Answers
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"TanzaIratier" wrote in message news:dcdfb9e8-0056-46ea-9c5b-09d77840eeda...
I've had this laptop since I bought it from Walmart. I've never messed with changing the operating system and recently I get the message saying Windows 7 is not genuine. My desktop mysteriously seems to have the same problem at the same time. While the desktop doesn't get popups, this laptop does. This has the workings of a virus, but the symptoms seem legit, and so I am here for help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
-
Thanks in advance
The highlighted error is a knotty one - it can cover a multitude of problems.First, start with a check of the file system and disk.Please run a full CHKDSK and SFC scan....type in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeCHKDSK C: /Rand hit the Enter key.You will be told that the drive is locked,and the CHKDSK will run at he next boot - hit the Y key, and then reboot.The chkdsk will take a few hours depending on the sizeof the drive, so be patient!After the CHKDSK has run, Windows should boot normally(possibly after a second auto-reboot) - then run the SFCSFC -System File Checker - InstructionsClick on the Start buttontype in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeSFC /SCANNOWand hit the Enter keyWait for the scan to finish - make a note of any error messages - and then reboot.Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, June 27, 2012 8:11 PM
Saturday, June 23, 2012 8:27 PMModerator
All replies
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"TanzaIratier" wrote in message news:dcdfb9e8-0056-46ea-9c5b-09d77840eeda...
I've had this laptop since I bought it from Walmart. I've never messed with changing the operating system and recently I get the message saying Windows 7 is not genuine. My desktop mysteriously seems to have the same problem at the same time. While the desktop doesn't get popups, this laptop does. This has the workings of a virus, but the symptoms seem legit, and so I am here for help.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012
-
Thanks in advance
The highlighted error is a knotty one - it can cover a multitude of problems.First, start with a check of the file system and disk.Please run a full CHKDSK and SFC scan....type in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeCHKDSK C: /Rand hit the Enter key.You will be told that the drive is locked,and the CHKDSK will run at he next boot - hit the Y key, and then reboot.The chkdsk will take a few hours depending on the sizeof the drive, so be patient!After the CHKDSK has run, Windows should boot normally(possibly after a second auto-reboot) - then run the SFCSFC -System File Checker - InstructionsClick on the Start buttontype in the Search boxCMD.EXEright-click on the only file that is foundSelect Run as Administrator- the Elevated Command Prompt window should pop upAt the Command prompt, typeSFC /SCANNOWand hit the Enter keyWait for the scan to finish - make a note of any error messages - and then reboot.Post an MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, June 27, 2012 8:11 PM
Saturday, June 23, 2012 8:27 PMModerator -
No reply from the original Poster.
Issue is assumed to be resolved.
Darin MS
Wednesday, June 27, 2012 8:11 PM