verification RRS feed

  • Question

  • I have just bought a laptop from someone and when I turn it on I get the message that Microsoft needs to be registered but when I rang up I was asked to type in the ID number and after I had done this I was then told that they could not verify the Id number and that it may be a counterfeit copy is there any way of verifying this please ? 
    Wednesday, September 3, 2014 2:21 PM


  • MGA Diagnostic Report is Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Wednesday, September 3, 2014 2:55 PM