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Renewed but still in red RRS feed

  • Question

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    i renewed and my credit card was billed for it, but it still asks me to renew... what is the deal?
    Wednesday, March 26, 2008 4:27 PM

Answers

  • How long ago did you renew? It can take up to 24 hours for the status in OneCare to update.

    What is the status of your subscription shown as at http://billing.microsoft.com?

    If you open OneCare and click Check for Updates, what happens?

    After you renew, the updated status needs to be transferred to the PC during a communications session. If it can't check for updates, it can't receive that status.

    One other thing to rule out - check you PC date and time.

    If the status remains incorrect after 48 hours from renewal, please contact support for help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Thursday, March 27, 2008 12:58 AM
    Moderator