locked
Office Genuine Advantage Notifications Failed RRS feed

  • Question


  • Good Morning!

    Below is a message in the event log on an XP machine.   Office 2003 is installed.  I ran the MGA Diagnostic Tool and the result are also listed below.  Since the results returned report geniune, I need direction on what is causing the error message.

    Event Type: Error

    Event Source: Windows Update Agent

    Event Category: Installation

    Event ID: 20

    Date: 2/3/2010

    Time: 8:41:30 AM

    User: N/A

    Computer: FAXSERVER

    Description:

    Installation Failure: Windows failed to install the following update with error 0x80070643: Office Genuine Advantage Notifications (KB949810).

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 57 69 6e 33 32 48 52 65 Win32HRe

    0008: 73 75 6c 74 3d 30 78 38 sult=0x8

    0010: 30 30 37 30 36 34 33 20 0070643

    0018: 55 70 64 61 74 65 49 44 UpdateID

    0020: 3d 7b 31 37 36 31 43 32 ={1761C2

    0028: 37 45 2d 41 46 32 39 2d 7E-AF29-

    0030: 34 31 33 44 2d 42 45 31 413D-BE1

    0038: 36 2d 35 45 41 44 45 44 6-5EADED

    0040: 42 44 36 44 41 32 7d 20 BD6DA2}

    0048: 52 65 76 69 73 69 6f 6e Revision

    0050: 4e 75 6d 62 65 72 3d 31 Number=1

    0058: 30 31 20 00 01 .
      ************************************
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {2456369D-1AFF-4B54-8AA2-087695517804}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2456369D-1AFF-4B54-8AA2-087695517804}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-683083113-3774141682-3372954697</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>870531U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>2OKT26AUS</Version><SMBIOSVersion major="2" minor="31"/><Date>20061027000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>EEDD3CF70184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>240014454C65502</Val><Hash>7/o7V6q7I0+7ZzKDmHwSirDdQPs=</Hash><Pid>73931-641-3870854-57648</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14155:IBM|17440:Legend (Beijing) limited|1411B:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, February 3, 2010 4:54 PM

Answers

  • Hi Jay,

     While the OGA Notifier is supported in this forum, the Downloading and Installing of the program is handled by Windows Update  (as the line in your Event log "Event Source: Windows Update Agent" indicates) and any downloading or installing issues related to Windows Update would be supported in the Windows Update section of the Windows Answers Forum http://social.answers.microsoft.com/Forums/en-US/vistawu/threads

    (Note: Although the URL says vista, but the forum actually supports all Windows Update issues for XP, Vista and Windows 7) 

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, February 3, 2010 10:15 PM
    Wednesday, February 3, 2010 10:15 PM